Homeshield pro not supported

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Homeshield pro not supported

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Hsandstrom

2023-03-31 21:05:53

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Registered: 2023-03-31

Homeshield pro not supported

2023-03-31 21:05:53

Tags: #Parental Control

Model: Deco X90

Hardware Version:

Firmware Version:

Hi,

I upgraded my main deco from m5 to x90 and subscribed to Homeshield PRO via deco app. But it says that it cant find a network.
i have a mix of x90 and m5 in my mesh network but the main deco acting as a modem is my new x90.

What can i do, Apple has started the subscribtion but it seems i cant use it?

1 Reply

David-TP

2023-04-03 00:57:01

Posts: 13384

Helpful: 1919

Solutions: 1452

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Registered: 2020-04-14

Re:Homeshield pro not supported

2023-04-03 00:57:01

@Hsandstrom

Hi, Did Deco X90 work in wireless router mode?

It is also suggested to update the Deco to the latest version if it is not the latest APP 3.3.10 for IOS/3.3.5 for Android.

If it is still the same, please refer to this link to help me submit the APP log:

How to submit Deco APP log

Wait for your reply.

Best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Homeshield pro not supported

Homeshield pro not supported

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