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Internet Drop Issue

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Internet Drop Issue

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Internet Drop Issue

F.M.

2023-03-15 17:09:38 - last edited 2023-03-15 17:10:51

Posts: 8

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2020-01-03

Internet Drop Issue

2023-03-15 17:09:38 - last edited 2023-03-15 17:10:51

Tags: #Firmware Update #Roaming #Deco Ethernet Backhaul

Model: Deco M4

Hardware Version: V4

Firmware Version: Deco M4(US)_V4_1.1.1 Build 20230201

Deco m4 (v4) (2 pack) (firmware version 1.1.1 build 20230201)

Currently I am running this router but the problem is that when I transfer from one router to another while on 5Ghz my device drops internet and shows no internet at a times. I also reset with new firmware and updates also enabled fast roaming but i didn't get any benefit.

Help me to solve it. Thank you.

Regards Mahedi Hassan

2 Reply

David-TP

2023-03-16 03:34:21

Posts: 12460

Helpful: 1721

Solutions: 1200

Stories: 9

Registered: 2020-04-14

Re:Internet Drop Issue

2023-03-16 03:34:21

@F.M.

"When I transfer from one router to another while on 5Ghz my device drops internet and shows no internet at a times"

Can I have the model number of the clients that kept disconnection during Mesh roaming?

Were you able to reproduce this issue most of the time？

"my device drops internet and shows no internet at a time", is it still connected to WiFi but no internet or it has disconnected from WiFi already?

Will it connect back to the second M4 automatically later?

Please refer to this link to turn off "Mesh Technology" and "Beamforming" on the Deco APP:

Fix unstable connection when connected to the Deco network (Case3)

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

F.M.

LV1

2023-03-16 03:42:47

Posts: 8

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2020-01-03

Re:Internet Drop Issue

2023-03-16 03:42:47

@David-TP after i saw my network gone i have to restart my phone wifi then it will be ok...

Regards Mahedi Hassan

Internet Drop Issue

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