Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong

< Deco

My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kiruto

2023-02-01 17:24:13 - last edited 2024-10-16 08:34:06

Posts: 3

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-02-01

My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong

2023-02-01 17:24:13 - last edited 2024-10-16 08:34:06

Tags: #Bandwidth Control/QoS #Firmware Update #Feature Request

Model: Deco M5

Hardware Version:

Firmware Version:

My S20 FE always connect to 2.4G band even if the 5G signal is clearly strong when I activate both bands. I can not change wifi setting to 5G only because my IoT devices must use 2.4G band. I have tried Guest wifi solution but it is not successful.

Every solution is appreciated. Thank you.

I hope the SSID separating feature will be implemented soon

1 Accepted Solution

Alexandre.

LV6

2023-02-01 19:35:20 - last edited 2023-02-02 08:17:41

Posts: 3997

Helpful: 2327

Solutions: 524

Stories: 0

Registered: 2020-10-22

Re:My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong-Solution

2023-02-01 19:35:20 - last edited 2023-02-02 08:17:41

@Kiruto

If your Deco mesh consists of M5s, follow the second part of this document to configure smartphone connect on 5GHz: How to select a preferred signal source on the Deco App

Before configuring Deco mesh, make sure your smartphone has "MAC address randomization" disabled. Should be "Use device MAC" under Privacy for Deco mesh SSID on smartphone.

Recommended Solution

2 Reply

Alexandre.

LV6

2023-02-01 19:35:20 - last edited 2023-02-02 08:17:41

Posts: 3997

Helpful: 2327

Solutions: 524

Stories: 0

Registered: 2020-10-22

Re:My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong-Solution

2023-02-01 19:35:20 - last edited 2023-02-02 08:17:41

@Kiruto

If your Deco mesh consists of M5s, follow the second part of this document to configure smartphone connect on 5GHz: How to select a preferred signal source on the Deco App

Before configuring Deco mesh, make sure your smartphone has "MAC address randomization" disabled. Should be "Use device MAC" under Privacy for Deco mesh SSID on smartphone.

My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong

My phone (S20 FE) always connect to 2.4G band even if the 5G signal is clearly strong

Information

Voters 1

Tags