Debating the returning to supplier due to constant issues of the Deco X50 AX3000

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Debating the returning to supplier due to constant issues of the Deco X50 AX3000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Debating the returning to supplier due to constant issues of the Deco X50 AX3000
Debating the returning to supplier due to constant issues of the Deco X50 AX3000
2023-01-09 17:32:37
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.1.0

@TP-Dave @TP-Link 

 

I'm now debating on whether to return this device to the supplier as not fit for the purpose it was purchased for or not and put up with it by running in AP mode to another router, which means more expense :( or going back to an old pc setup using OpnSense as the router (which makes paying £200 for AP's is not worth it and may as well go back to the Deco M5).

 

The main reason for this is the constant bugs and limitations when being used as a router and running as an AP doesn't justify the price tag.

 

My main issues are as follows

 

1) Devices joining the network which aren't ours and unable to track them, so having to constantly block them

2) Hue Lights constantly going offline and being unreachable (never had an issue in the past 3 years until I switched to the X50)

3) Nest Thermostat constantly going offline (never had an issue in the past 3 years until I switched to the X50)

4) Constantly requires manual network optimisation

5) Loss of lan network when internet goes down - the lan side should still function even if no internet access

6) Unable to assign lease time for clients

7) Devices constantly being renamed

 

 

 

 

 

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Re:Debating the returning to supplier due to constant issues of the Deco X50 AX3000
2023-01-11 09:05:18

  @mirdragon 

Hi, I think some of the issues could be improved by the latest firmware 1.2.0, and please also make sure the Deco APP is up to date. (3.2.6 for IOS and 3.2.5 for Android.)

2) Hue Lights constantly going offline and being unreachable (never had an issue in the past 3 years until I switched to the X50)

3) Nest Thermostat constantly going offline (never had an issue in the past 3 years until I switched to the X50)

4) Constantly requires manual network optimisation

5) Loss of lan network when internet goes down - the lan side should still function even if no internet access

7) Devices constantly being renamed

 

For 1), have you ever checked the MAC address of these devices? Maybe, they are one of your clients with a private address enabled?

6) Unable to assign lease time for clients, Do you mean the DHCP release time? would there be any reason that you want to change the default release time?

Thank you very much.

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Re:Debating the returning to supplier due to constant issues of the Deco X50 AX3000
2023-01-11 11:23:15

  @David-TP 

 

I located the issue for some of the client names, for some apparent reason the deco is assigning random names to LG TV's and other devices

 

The lease times are due to the issues with the network, i'm finding that when in router mode you are constantly having to re-optimise the network manually, which is causing devices to go offline and not getting the lease renewed, changing the lease time helps when diagnosing network issues.

 

I also prefer to not have a lease of 2 or 4 hours for devices

 

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