modem UI times out

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modem UI times out

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
modem UI times out
modem UI times out
2022-12-27 00:58:37
Model: Archer AX21  
Hardware Version: V1
Firmware Version: 1.26

I have an AX1800 router connected via the WAN port to my Motorola MB8611 cable modem.  All of my devices connect either wirelessly to the router or are connected directly to the router LAN ports or are connected via switches that connect to the LAN port on the router.  I can access the web-based UI (192.168.0.1) of the router from my laptop (192.168.0.128) but am unable to access the modem's UI (192.168.100.1) - the webpage times out.  The router DHCP Server LAN pool is set to 192.168.0.100-249.  If I connect the laptop directly to the modem I can log into the modem UI but obviously that disconnects all the other devices connected to the router.  How can I access the modem UI from behind the router?

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Re:modem UI times out
2022-12-27 01:42:48

  @Mike_Reid 

 

Your router doesn't know about the 192.168.100.0/24 network. You can add a static route like this:

 

 

and test if you can access your modem's WebGUI.

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Re:modem UI times out
2022-12-28 07:25:38

@Mike_Reid 

 

It seems some reported that they can access the modem successfully once they change the router's default IP address from 192.168.0.1 to 192.168.1.1 or 10.1.1.0.

 

You can check this thread and this one to get more details.

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