Internet speed capped at 100mbps

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Internet speed capped at 100mbps

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Internet speed capped at 100mbps
Internet speed capped at 100mbps
2022-09-08 09:17:44 - last edited a week ago
Model: Archer AX1800  
Hardware Version:
Firmware Version:

Hello TP-Link Community! 

 

I would like to ask for help.

 

I bought a brand new Mercusys AX1800 Wifi 6 Router as an upgrade from my existing ISP MODEM.

I am a bit techy guy so setting up the router was so easy and straight forward.

 

Now, before I connected to my devices to the mercusys router. I did a speedtest WIRELESSLY first using my ISP Modem.

 

MY ISP at 2.4hz

DOWNLOAD 123.12 mbps

Upload 124.47mbps

 

MY ISP at 5gh

DOWNLOAD 315.23 mbps

UPLOAD 315.98

 

MERCUSyS at 2.4ghz

DOWNLOAD 100.62

UPLOAD 98.56

 

MERCUSYS at 5ghz

DOWNLOAD 98.12

Upload 99.28

 

I already updated the mercuys to its latest firmware, took the file from the Mercusys support page.

 

Why is it that I don’t get the same speed coming from ISP at 5ghz – wirelessly of 315mbps

While mercusys seems like its capped at 100mbps?

 

FYI, my internet plan is UNLI Fiber at 300mbps.

 

Hoping for your response.

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Re:Internet speed capped at 100mbps-Solution
2022-09-09 01:50:20 - last edited 2022-09-09 01:51:49

@Loborojo 

 

Can I know its specific model for the Mercusys AX1800? I'm not sure if it has some settings or displaying menus as we described in the following article, please try to confirm:

What if my Router Speed is capped at 100 Mbps?

 

If none helps, I would suggest you contact Mercusys tech support to be advised further:

https://www.mercusys.com/support/contact-technical-support/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Internet speed capped at 100mbps-Solution
2022-09-09 01:50:20 - last edited 2022-09-09 01:51:49

@Loborojo 

 

Can I know its specific model for the Mercusys AX1800? I'm not sure if it has some settings or displaying menus as we described in the following article, please try to confirm:

What if my Router Speed is capped at 100 Mbps?

 

If none helps, I would suggest you contact Mercusys tech support to be advised further:

https://www.mercusys.com/support/contact-technical-support/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Internet speed capped at 100mbps
2022-09-09 02:03:45

  @Kevin_Z 

 

Hi Kevin! 

 

Here's the details of the router i bought for your reference:

 

Mercusys AX1800 Dual-Band Wi-Fi 6 Router (MR70X)

Internet Nego Speed : 1000mbps FULL DUPLEX

 

I used a CAT5e Ethernet cable that comes with the package. 

 

We have a 300mbps Fiber Internet plan.

When i connect wirelessly to our ISP Modem.

at 2.4ghz i get an average of 80 - 100mbps 

while at 5ghz an average of 270 - 300 mbps.

 

but when i shift my devices and connected it to the mercusys router.

i get an average of 80-90ish mbps at 2.4ghz

while 80-100ish at 5ghz.

 

Thank you!

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Re:Internet speed capped at 100mbps
2022-09-09 05:40:05 - last edited 2022-09-09 05:40:48

@Loborojo 

 

That means the MR70X connects to your ISP modem with a proper negotiation speed if the internet negotiation port shows 1000Mbps.

 

Are there similar settings on the MR70X such as QoS? You may check if any modification will help. You can also try resetting the MR70X to its factory default states and just set up the internet on it to confirm if you can get a normal speed.

 

Again, if nothing helps, you need to contact Mercusys tech support for further suggestions:

https://www.mercusys.com/support/contact-technical-support/#email-support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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