Extender no longer works for wifi or Ethernet

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Extender no longer works for wifi or Ethernet

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eltonhk

2022-09-03 09:07:58 - last edited 2022-09-09 08:12:37

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Registered: 2022-09-03

Extender no longer works for wifi or Ethernet

2022-09-03 09:07:58 - last edited 2022-09-09 08:12:37

I bought a RE500X AX1500 Wi-Fi range extender around a month ago, I had my PC plugged into it by ethernet cable and my phone connected by wifi

When I woke up this morning both devices no longer worked with the extender, I have reset it, re connected it.

The setup in the Tether app works normally but as soon as I plug the Ethernet cable in my device no longer shows up in the app.

When on the Extender internet nothing loads.

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Solla-topee

2022-09-09 08:16:02 - last edited 2022-09-09 08:18:02

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Re:Extender no longer works for wifi or Ethernet

2022-09-09 08:16:02 - last edited 2022-09-09 08:18:02

Hello @eltonhk

Sorry for the delayed response, can you confirm you have the extender has successfully connected to the Wi-Fi network of router and the Signal led & Wi-Fi Led should be On on the RE500X. You may also check if the troubleshooting guide here helps

Has connected to TP-Link extender but no internet, what can I do?

After the setup, whether RE disappearing on appearing in the Tether app should not affect the internet of a extender, you could check the LED on RE to judge if the RE has connected to router's Wifi or not.

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Extender no longer works for wifi or Ethernet

Extender no longer works for wifi or Ethernet

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