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Deco X68 shows disconnected in app, yet unit has a solid green light

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Deco X68 shows disconnected in app, yet unit has a solid green light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

speedball

2022-07-24 20:19:20 - last edited 2022-07-24 20:21:25

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Registered: 2022-07-24

Deco X68 shows disconnected in app, yet unit has a solid green light

2022-07-24 20:19:20 - last edited 2022-07-24 20:21:25

Model: Deco X68

Hardware Version: V1

Firmware Version: 1.1.0 Build 20220530 Rel. 38490

Hi,

I have 3 x68 devices. After updating firmware on my devices one of my Deco's is dropping from the network. There is no red light or anything, but the app is showing "Disconnected from other Decos". Similar as in this thread https://community.tp-link.com/en/home/forum/topic/214276

Is there a new version coming?

Can I drop to older firmware till this is fixed?

3 Reply

David-TP

2022-07-25 12:09:16

Posts: 12786

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Registered: 2020-04-14

Re:Deco X68 shows disconnected in app, yet unit has a solid green light

2022-07-25 12:09:16

@speedball

Hi, since there are two satellite units, would it make any difference to switch the location of these two units to see whether the problem always follows the same unit?

By the way, when the APP said offline but the LED is green, if the device is connected to this Deco, are you able to get internet service?

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

speedball

LV1

2022-07-25 18:53:01

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Re:Deco X68 shows disconnected in app, yet unit has a solid green light

2022-07-25 18:53:01

@David-TP

I have swapped satellites and it started showing up on the other one. So it is not an issue of one of the devices.

Non deco devices lose Wi-Fi connection two deco that has failed. This means no internet connection.

speedball

LV1

2022-10-30 21:33:52

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Registered: 2022-07-24

Re:Deco X68 shows disconnected in app, yet unit has a solid green light

2022-10-30 21:33:52

@David-TP

bumping the thread. The issue persist all the time. Some days are worse some are better. When the device looses connection I have to restart whole network.

do you need me to do some troubleshooting? Any debug log I can generate? Or firmware to test?

Deco X68 shows disconnected in app, yet unit has a solid green light

Deco X68 shows disconnected in app, yet unit has a solid green light

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