Deco x90 loses connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco x90 loses connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Mentra

2022-04-11 20:13:38

Posts: 1

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2022-04-11

Deco x90 loses connection

2022-04-11 20:13:38

Model: Deco X90

Hardware Version:

Firmware Version:

Hello,

"Upgraded" from a ubiquity setup to deco x90 for faster speeds and better coverage.
have had the x90 for about 2 weeks and starmrted having problems one week ago.

Internet drops out, main deco led is red and will not turn green again unless i restart it.

not a problem with my isp provider since i still have a separate ap ac pro network in the basement.

Is there any solution to this or is the solution to return them?

1 Reply

David-TP

2022-04-12 02:40:58

Posts: 12443

Helpful: 1719

Solutions: 1199

Stories: 9

Registered: 2020-04-14

Re:Deco x90 loses connection

2022-04-12 02:40:58

@Mentra

Thank you very much for your feedback.

May I know who is your internet service provider?

Later I would like to forward your case to the senior engineers and could you please send an email to support.forum@tp-link.com(please add the forum ID-543658) with the following information:

1. A screenshot of the IPV4 settings under Deco APP>More>Advanced when Deco X90 is red.

2. How often would the connection dropped within one day?

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

Deco x90 loses connection

Deco x90 loses connection

Information

Voters 1

Tags