This Article Applies to:

Archer AX10

Archer AX20

Issue Description/Background:

You may find the Ethernet wired connection on your PC intermittently stopped working and starts working by itself after minutes when connecting to the TP-Link router, while the wireless connection on other laptops and phones are always working fine. This article aims to provide some basic troubleshooting suggestions to resolve it and hope they help.

Troubleshooting Suggestions:

1. Ensure the Ethernet cable between the desktop PC and the router LAN port is of good quality and it's securely connected. Try with another Cat5e/6 cable or connect the PC to other LAN  ports of the router. If there is a switch or extension between them, remove it first and monitor the connectivity again.

2. Check and update the router firmware to the latest official version.

3. Test the Ethernet wired connection with another PC or wired device. This will help determine if the issue actually lies in the PC itself or in the router LAN.

If the dropping issue only happens on the specific PC, it's suggested to ask for help from the PC manufacturer, or you may ask/search on their community forum, others who encounter the same issue might share the solution that worked for them.

4. If in any case you still cannot find a workable solution, you may try some modifications on the PC as follows, which are what we found may help resolve the disconnect issue:

On your computer desktop, right-click the Computer icon and go to Manage > Device Manager > Network Adapters, select and right-click on the Ethernet adapter, then Properties > Advanced, then disable Energy-Efficient Ethernet (and or Green Energy), and Wake on Magic Packet. If this doesn't help, you can try also disabling the Advanced EEE/Auto Disable Gigabit/Flow Control/Green Ethernet.

Related Articles:

If you are experiencing an internet disconnection issue with the router, please visit Router Disconnects from Internet.