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Hardware Version:Archer VR400 v3 00000001

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Hardware Version:Archer VR400 v3 00000001

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hardware Version:Archer VR400 v3 00000001
Hardware Version:Archer VR400 v3 00000001
2022-04-04 04:26:41
Model: Archer VR400  
Hardware Version: V3
Firmware Version: Firmware Version:1.4.0 0.9.1 v00a1.0 Build 210917 Rel.50331n

Hi 

My router does not show a client list, no wireless or wired clients also the network traffic monitor not working. - Update doesn't help - Factory reset doesn't help

 

 Any help, please? 

For some reason i cant not send / attach logo Failed to upload , even copy paste do not working 

 

 

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#1
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6 Reply
Re:Hardware Version:Archer VR400 v3 00000001
2022-04-07 06:58:57

  @Shahzaddr2002 

Hi may I know how long have you had the modem and when did this issue start?

can you send some screenshots here? or you could also send pictures and logs to support.forum@tp-link.com with the forum ID 542546.

By the way, are you still having internet service from VR400?

Thank you.

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#2
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Re:Hardware Version:Archer VR400 v3 00000001
2022-04-07 07:30:37

  @David-TP 

David-TP wrote

  @Shahzaddr2002 

Hi may I know how long have you had the modem and when did this issue start?

can you send some screenshots here? or you could also send pictures and logs to support.forum@tp-link.com with the forum ID 542546.

By the way, are you still having internet service from VR400?

Thank you.

 

Hello 

Thanks for your reply, 

-  Modem is the new one I bought it one month ago, the issue comes with the new modem, recently I had Archer VR400 v2 on the same internet with no issues 

- Screenshots and modem logs were sent to the  support.forum@tp-link.com 

- Yes I am having internet  

 

*PS - The SMART CONNECT function is disable 

 

 

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#3
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Re:Hardware Version:Archer VR400 v3 00000001
2022-04-07 10:56:32

  @Shahzaddr2002 

Thank you and I have forwarded the email to the senior engineers already.

Please check the email for further assistance.

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#4
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Re:Hardware Version:Archer VR400 v3 00000001
2022-04-23 16:37:02 - last edited 2022-04-23 16:41:11

  @David-TP  Hi,

 

I also have the same problem, started about a week ago.

checked on chrome, firefox, edge on pc

checked on chrome and firefox on phone as-well

 

I also did the latest firmware upgrade firmware Version:1.4.0 0.9.1 v00a1.0 Build 210917 Rel.50331n 

 

Edit: This router has been sold in South Africa and I bought it 28 Jul 2021

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#5
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Re:Hardware Version:Archer VR400 v3 00000001
2022-04-24 03:28:51

  @DariusZA1 

Thanks for the feedback.

Except the "traffic monitor", Do you have any issue with the client list as well?

Have you tried to backup the current configuration and restore to the factory reset settings, then check whether it is still blank?

How to backup the configuration: Please go to Advanced>System tools>Backup & Restore

Best regards.

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#6
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Re:Hardware Version:Archer VR400 v3 00000001
2022-04-25 04:42:41

  @David-TP 

Hi, thanks for the reply 

Yes I have other issues, nowhere in router settings client list is shown no matter wired or wireless 

I have already tried the factory reset. 

Also tried to downgrade the firmware,

Tried without Switches/hubs 

Tried  to connect 1/2 clients 

Nothing works 

 

 

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#7
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Helpful: 2

Views: 830

Replies: 6

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