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WhatsApp calls not getting through, but chats work.

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WhatsApp calls not getting through, but chats work.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Dancingbear1965

2022-04-01 14:28:13

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Registered: 2022-04-01

WhatsApp calls not getting through, but chats work.

2022-04-01 14:28:13

Model: Adapter

Hardware Version:

Firmware Version: 1.0.9 Build 20211228 Rel. 55234

I have just, yesterday, replaced my old mesh wifi with a 2 unit Deco X60 system. This, like the last system,is configured in Acess Point mode. With the old wifi I could make WhatsApp voice calls without any issues. With the Deco system it will make an outgoing call or see an incoming call, but does not actually connect. After a period of time a message pops up about unable to connect through WiFi.

As I said I had no problems with the old wifi and nothing else has been changed on the network. Is there a setting I have missed?

Thanks

Simon

2 Reply

David-TP

2022-04-02 06:00:53 - last edited 2022-04-02 06:06:26

Posts: 12351

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Re:WhatsApp calls not getting through, but chats work.

2022-04-02 06:00:53 - last edited 2022-04-02 06:06:26

@Dancingbear1965

Thank you very much for the feedback.

I see you have set up Deco X60 in access point mode and may I know the model number of your main router?

Did the main router also have Wi-Fi broadcast?--if yes, will you have the same issue on the main router's Wi-Fi?

By the way, did all your mobile clients have the same issue with Whatsapp when connected to Deco?

Moreover, would there be any error message when video/voice calls did not work?---can I have a screenshot of the error?

About a week ago, I see similar feedback here and I wonder except for the Whatsapp issue on the Deco X60, do you have any issue with the time setting on Deco?

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

David-TP

2022-04-02 06:03:11

Posts: 12351

Helpful: 1709

Solutions: 1118

Stories: 9

Registered: 2020-04-14

Re:WhatsApp calls not getting through, but chats work.

2022-04-02 06:03:11

Atul72, I think your case might be similar to this one, and yours Deco X20 is on wireless router mode.

WhatsApp calls not getting through, but chats work.

WhatsApp calls not getting through, but chats work.

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