Whatsapp calls not working

Whatsapp calls not working

Whatsapp calls not working
Whatsapp calls not working
2024-07-16 12:27:38 - last edited 2 weeks ago
Tags: #OneMesh #Whatsapp
Model: Archer AX23  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230725 Rel. 55602

Whenever I try to call someone or recieve a call on Whatsapp, it shows the call is connecting. When I switch over to my ISP's router or use cellular data, the problem disappears. I have restarting my router, and also did a factory reset but it didn't work.

 

Also, I have 2 range extenders (RE650 and RE305) along with my router and I have enabled OneMesh on them.

 

My setup is something like this:

 

ISP's router -> AX23 -> RE650 -> RE305

 

AX23 is in router mode and the other two are in range extender mode

 

P.S. I cannot remove my ISP's router

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#1
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1 Accepted Solution
Re:Whatsapp calls not working-Solution
2 weeks ago - last edited 2 weeks ago

  @Choksi 

 

I had the same issue with my Archer BE550 (BE9300). The issue is because 2.4G and 5G connections have the same name. It goes away once you rename one of the two.

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#7
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6 Reply
Re:Whatsapp calls not working
2024-07-17 03:54:16

  @Choksi 

 

Hi, thanks for posting question here.

May I confirm some infomation to understand your situation better?

1. Did you ever try on another phone and is it the same issue? Please share the model and OS of your phones.

2. Can you share the screenshot of any error message when the issue happens?

3. Did you enable Smart Connect?  When the issue happens, your phone is connected to 2.4GHz or 5GHz,  Archer AX23 or  RE650 or RE305?

4.What is the version of your whatsapp? Is it the latest?

 

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#2
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Re:Whatsapp calls not working
2024-07-17 06:31:22

  @Marvin_S 

 

Hi,

 

All the phones in my home are Androids and they all have this issue. I have 2 Samsungs, 1 Pixel and 1 OnePlus. (All models are less than 3 years old)

 

I do not have a screenshot of the problem, but when I try to call someone it shows on the display that it's connecting.

 

I have not enabled Smart Connect and the problem happens on both frequencies and when I am connected either of the 3 devices.

 

My Whatsapp's version is 2.24.13.77, which is the latest version.

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#3
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Re:Whatsapp calls not working
2024-07-18 01:55:56

  @Choksi 

 

i have the same problem!

 

 

i use following setup

 

 

1x C200

2x EAP 225 

3x EAP 653

 

 

The WiFi Connection is good, the roming works good! But I can't go online on whatsapp 

 

messages need 30-60 sek.

video or voicecalls not possible

 

 

all products has the newest version!

 

 

somebody have any idea?

 

 

Felix

 

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#4
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Re:Whatsapp calls not working
2024-07-19 10:09:53

  @Choksi 

 

Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

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#5
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Re:Whatsapp calls not working
2024-07-19 10:14:19

  @FelixGer 

 

Hi, as your product are TP-Link business series, it is suggested to post your question on Business Community for professional advice.

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#6
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Re:Whatsapp calls not working-Solution
2 weeks ago - last edited 2 weeks ago

  @Choksi 

 

I had the same issue with my Archer BE550 (BE9300). The issue is because 2.4G and 5G connections have the same name. It goes away once you rename one of the two.

Recommended Solution
  0  
  0  
#7
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