Wifi keeps dropping out / Network congestion
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Hello,
For the last few weeks, my wifi connection has been unstable where after a few minutes of any device being idle, the connection keeps dropping and takes a few attempts to reconnect to the wifi. This has been ongoing despite optimizing the network congestion.
I'm using Singtel fiber connection and the main wifi connection is working just fine. Only the deco extension is where this problem is.
Please help/advise.
Thanks.
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Thank you for your feedback.
Did you have the same issue with the Ethernet connection from extension M4?
And Would all the mobile devices have the disconnection?
Could you please refer to this link to change a different Deco as the main Deco to see whether it is always the same satellite unit that caused the disconnection:
How to Setup the Satellite Deco to be the Main Deco?
By the way, is the extension M4 wirelessly connected to the main M4?
Thank you again.
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Hi @David-TP
Did you have the same issue with the Ethernet connection from extension M4? - Yes
And Would all the mobile devices have the disconnection? Mobile as well as laptop
Could you please refer to this link to change a different Deco as the main Deco to see whether it is always the same satellite unit that caused the disconnection:
How to Setup the Satellite Deco to be the Main Deco?
By the way, is the extension M4 wirelessly connected to the main M4?
wired connection
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Thanks for the update.
Have you tried to change a different Deco as the main Deco as well?
Later I would like to forward your case to the senior engineer and please check whether you have got an email from us.
At the same time, how often would this repeat within one day?
When the Ethernet devices are disconnected as well, are you still able to ping the LAN IP of Deco-How to Use the Ping Command?
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Have you tried to change a different Deco as the main Deco as well? - Yes, when I try to do this, the setup fails and it does not connect with the main Wi-Fi.
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At the same time, how often would this repeat within one day? - It's recurring through the day any time a device is idle for some time.
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@David-TP hello, is there any further update here?
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