Deco M9 Not showing signal strength or details - only Health Check

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Deco M9 Not showing signal strength or details - only Health Check

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 Not showing signal strength or details - only Health Check
Deco M9 Not showing signal strength or details - only Health Check
2022-03-09 02:59:30
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.2.12 Build 20191014 Rel. 42025

Looking at all of the set up and help guides it states from the app I should be able to select a unit and see details such as signal strength.  I am only able to see the MAC address, IP address and that the "Deco is working well".  I am missing signal strength and the upload and download speed, according to the documentation.  This thread appears to have had the same issue, https://community.tp-link.com/en/home/forum/topic/221660.  From the responses it seems it was resolved, but the solution is not inline with the thread.

 

Any ideas?

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Re:Deco M9 Not showing signal strength or details - only Health Check
2022-03-09 03:33:33

  @esl 

Welcome to the community.

I would suggest you could try a firmware upgrade first:

How to update Deco M9 plus from firmware 1.2.12 Build

Thank you very much.

 

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