Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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@Kevin_Z I'm having these exact issues on my AX21. Service rep suggested I try the beta firmware but I cannot for the life of me figure out how to expand the file on a Mac. Am I missing something obvious? Would love to try updating to the beta firmware to see if it might help with this particularly frustrating issue.
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Azzz wrote
My recently (8 days ago) purchased Archer AX20 V2.0 is exhibiting the same issues as mentioned in this thread. However the Internet disconnects are predicable. Exactly every 4 hours my internet connection drops, and I reboot or power cycle the router for another 4 hours of Internet. I will try updating the firmware with some of those suggested in the thread. My current firmware version is 2.1.2 Build 20210901 rel.75450(4341). Any suggestion as to which of the version listed in this thread to use?
Thanks
Azzz
@Azzz Hello, please verify the hardware version of your Archer AX20 first, be sure that if it is an EU version or a US version, you can find it on the device sticker, which couls show you Archer AX20(US) or Archer AX20(EU). Then you can choose the correct firmware to install.
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mweller wrote
@Kevin_Z I'm having these exact issues on my AX21. Service rep suggested I try the beta firmware but I cannot for the life of me figure out how to expand the file on a Mac. Am I missing something obvious? Would love to try updating to the beta firmware to see if it might help with this particularly frustrating issue.
Hello @mweller, you can google "how to unzip file on mac", then you should find the guidance to extract the file, then follow the guide below to upload it into the router:
https://www.tp-link.com/support/faq/688/
Please let me know if you can make it work.
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@Kevin_Z Right, I understand how to unzip a file, it just seems like the BIN format isn't compatible with Macs. The built in Archive Utility can't recognize/unzip the format, and I've tried several third party expanders (WinZip, Stuffit Expander, etc.) and none of them can get the file open. Is there any other way to access the beta firmware updates? I'm looking specifically for the AX21 v1.2 update.
My router has dropped its connection several times in the last 12 hours and it's getting extremely frustrating to deal with. I really don't want to have to wait for you to push out the official update if it's truly a week or more away.
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@mweller You only need to extract ZIP archive. BIN file is the firmware file which you're supposed to select when updating firmware of the router.
Just go to System -> Firmware Upgrade, scroll down and click on Browse. Then you're supposed to select that BIN file, click Upgrade and follow the instructions.
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@user30 THANK YOU! The rep I chatted with either didn't understand this or was doing a very poor job of communicating this step with me. I was able to update my AX21 to the beta firmware and am cautiously optimistic about seeing some improvement now.
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My hardware version is neither US or EU but AX20(CA). I will try the US version first and see how it works out.
Thanks
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Azzz wrote
My hardware version is neither US or EU but AX20(CA). I will try the US version first and see how it works out.
Thanks
I also have the AX20(CA) V2.0. I specifically asked which file to use and senior enginner said to use the US version, which is what I did. Firmware updated fine, but the router is now completely useless. After updating the firmware, and rebooting, the internet light on router is immediately orange. Release/Renew IP does nothing, power cycle does nothing. IP address remains 0.0.0.0. I've been waiting 3 days for a reply from tech support and have received nothing.
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Yodameister wrote
Azzz wrote
My hardware version is neither US or EU but AX20(CA). I will try the US version first and see how it works out.
Thanks
I also have the AX20(CA) V2.0. I specifically asked which file to use and senior enginner said to use the US version, which is what I did. Firmware updated fine, but the router is now completely useless. After updating the firmware, and rebooting, the internet light on router is immediately orange. Release/Renew IP does nothing, power cycle does nothing. IP address remains 0.0.0.0. I've been waiting 3 days for a reply from tech support and have received nothing.
Hello @Yodameister, I suggest you contact the local tech support for some help if there is no internet on the router now, as the email communication may not be real-time and there could be some delay. I will also confirm this with the engineers.
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