Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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@Kevin_Z Have had this problem as well, but new firmware update this morning. Hopefully that fixed it.
Firmware
2.1.5 Build 20211231 rel.73104
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I installed BETA firmware to fix intermittent internet connection drop issue last week.
Now, I see a firmware update available for my AX20 V2.0.
Please let me know if this update is good to proceed.
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RahimN wrote
I installed BETA firmware to fix intermittent internet connection drop issue last week.
Now, I see a firmware update available for my AX20 V2.0.
Please let me know if this update is good to proceed.
Hello @RahimN, this could be the latest official firmware that address the issue you were expereicing these days, you can go ahead and upgrade the firmware now.
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I'm not seeing any new firmware available on the Firmware Update page for my router. It's still running the beta firmware from this thread.
My model is: AX1500(EU) V1.20
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david3 wrote
I'm not seeing any new firmware available on the Firmware Update page for my router. It's still running the beta firmware from this thread.
My model is: AX1500(EU) V1.20
Hello @david3, I was told the new official firmware for the AX1500 had been released yesterday, that might be delayed, you can wait one day or two, then check again.
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The Website has been updated for AX20 V2 too!
https://www.tp-link.com/ca/support/download/archer-ax20/#Firmware
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