Problems with internet dropping after the 1.5.2 20210916 update rel 56193

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Problems with internet dropping after the 1.5.2 20210916 update rel 56193

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problems with internet dropping after the 1.5.2 20210916 update rel 56193
Problems with internet dropping after the 1.5.2 20210916 update rel 56193
2021-12-24 22:21:36
Model: Deco M4  
Hardware Version:
Firmware Version: 1.5.2 20210916 update rel 56193

Since the update to this release, the internet has been dropping continuously. I've had to reboot all three decos but it only starts to work briefly.

 

I've been running it with the virgin superhub 3 and set it up the virgin router in modem mode.  It has been working for more than a year with average stability but this last update has very nearly killed it and the internet is barely usable.

 

is anyone else having similar issues with this firmware update?

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#1
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Re:Problems with internet dropping after the 1.5.2 20210916 update rel 56193
2021-12-27 12:38:11

@willywonka 

Hi, there hasn’t been a case that is confirmed to be related to the 1.5.2 firmware upgrade.

So I wish you could help me check more information:

1.  Would any Deco turn red during the disconnection?

2. How did you restore the connection? Would the internet service come back automatically?

3. How often did it drop put within one day?

If possible, could you please try to install the debug firmware on this link:

Wireless clients and Satellite Deco fail to connect to Main Deco under Spectrum / Starhub

Thank you very much.

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#2
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