Internet dropping out on Ipad Gen 8

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Internet dropping out on Ipad Gen 8

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet dropping out on Ipad Gen 8
Internet dropping out on Ipad Gen 8
2021-08-16 21:40:23
Model: Deco M4  
Hardware Version: V4
Firmware Version: Rel 74289

Hi. Im pretty new to deco and not massively technically minded so please bare with me.

Im in the Uk and have Virgin 350mb. I had problems with dead spots in the house so bought a set of 3 Deco M4.

Set up was simple and they seem to work fine on 95% of my devices.

I have problems now with the internet dropping out with a Gen 8 Ipad. I did think it was possibly the ipad but took it back to Apple and changed it for another as it was still under warranty. The ipad also works fine in other houses. I have other apple devices and several other wifi enabled devices. All fine

If i switch the ipad off an back on again it seems to help for a while. Is there anything specific with the Gen 8 or possibly a setting with the deco? 

Thanks for any help.

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Re:Internet dropping out on Ipad Gen 8
2021-08-17 06:40:50

@GrandadC 

Hi, here are some suggestions for your reference:

1. enable the guest network for 5ghz only with a new SSID.

2. connect the IPad to the guest network and turn off the Mesh Technology from the Deco APP for IPad.

Then check whether the connection got much stable.

By the way, did Deco M4 work under the access point mode or wireless router mode?

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