Deco X60 Disconnects randomly
Hello and great day everyone in the TP-Link Forum.
I recently upgraded my 3 pack Deco M5 to a now new 3 Pack Deco X60.
All the same locations and all the same connected devices. Now here's the thing. The speeds are great! What used to be topping out at 300 Mbps, is now at a comfortable 500 Mbps compared to the Deco M5. This is the main unit. Going to the satellite units we have 240 Mbps average and 160mbps average respectively. This is going to the 2nd and 3rd floor. Basically compared to the M5, the X60 has given me more than 60% speed increase throughout the entire network. Some even at 150% if we consider the 160mbps average for the 3rd floor. Where previously it only gave me 50.
Wifi 6 is running well, though it was just a small shock to me that the test internet speed, QOS and some other buttons on the More Menu is no longer there. But I don't think that has any issue to what I am currently dealing with.
The problem right now is, the suddenness of the disconnections. In all the instances that there is a disconnection, the indicator light of the Deco units are all GREEN.
What type of disconnection? To the best of my knowledge it isn't a wifi disconnection because the devices still indicate that they are connected to the Deco Whole home wifi system. The disconnection in question is in applications.
Example, Discord in a middle of a call, just has to reconnect because there was a network error. Even inside games this happens. Valorant, there is not an instance of a game where there won't be a network error and make me reconnect. War Thunder, Netflix and some other apps. Even in Video calls in apps like Messenger. It's all the same. It happens out of the blue, and when it does it just comes back after a few seconds. Less than a minute. This happens to not only my devices. This happens to every single device in the wifi network. It's really puzzling. Because the only variable that changed in the entire network, is the Deco routers.
A bit more information in my network. The signal strength of the deco units from each other is at a constant 2 bars with occasional 3 bars when you're lucky. This was the case for the M5 and that worked perfectly well.
The Deco X60 is in it's latest firmware available to our region which is 1.0.6 with the Deco app at version 2.10.3. Parental Controls is not active on any device, Homeshield is not utilized since I did not bother paying for a subscription. In total there are about less than 20 devices in the system. 50% of those devices are Wifi 6 capable and WPA 3 compliant. The Security in the router is WPA 3 Personal + WPA 2 PSK[AES]. The Guest Network is disabled.
The Modem I have in question has not been changed, touched or altered. It's a modem that supports 1GBPS speeds and the Ethernet cable I have running to and from the main deco unit is a CAT 6E cable. It's a thick cable that is free of damage as of checking 30 minutes ago.
Quite honestly, I've done countless reboots, I've tried to change the position of the satellite units. I've Deleted the entire network and created it again. I went from Router mode to Access Point mode and then back to Router Mode. No improvement.
As of writing this it has been around an hour since the last disconnection. I yet to have to see if it happens again. Though I hope it just goes away on it's own. I can't think of any other solution rather than to file a warranty claim which in my country is not an easy feat.
If there are anyone with the same issue, please do reply to this thread. If there is any TP-Link staff member, your help would be a God send.
Thank you, Looking forward to a healthy discussion.
-Clean7.