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Parental Controls issues

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Parental Controls issues

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XeonHH

2021-11-19 04:21:30

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Registered: 2021-11-19

Parental Controls issues

2021-11-19 04:21:30

Model: Archer AX55

Hardware Version:

Firmware Version: 1.0.5 Build 20210926 rel.33340

Hi,

There are two issues with the Parental Controls function in my Archer AX55 WIFI Router.

1. Sometimes when my son has used up the screen time, he can still connect to the internet and keep playing, even though the status in HomeShield shows 'Blocked'. I have to reboot the router to block him.

2. It always counts 3 Hours - 4 hours connection time during 12:00 AM - 4:00 AM every morning even though the laptop was disconnected and shut down.

Could you please help to fix the bugs? Many thanks!

Kind regards,

XeonHH

2 Reply

Kevin_Z

2021-11-25 08:23:32

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Registered: 2018-12-24

Re:Parental Controls issues

2021-11-25 08:23:32

@XeonHH

Hello, just want to confirm, is your son's computer/phone added to a family/group? Be sure that it is in one profile as described in the below FAQ:

https://www.tp-link.com/support/faq/2996/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

XeonHH

LV1

2021-11-27 03:41:48

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Re:Parental Controls issues

2021-11-27 03:41:48

@Kevin_Z Yes. I followed the same steps to set up my son's profile and the time limits as described in the article.

The 1st issue happens intermittently. Sometimes it blocks my son's internet access successfully. But sometimes it doesn't work - It showed my son's profile is 'Blocked' in the Techer APP, but my son can still access the internet (playing the Roblox game) without being blocked. And I can see his computer is still connected and has traffic in the Clients list.

The 2nd issue didn't happen in the last few days. Maybe it's resolved by itself?

Parental Controls issues

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