AX1500 - Can't upgrade, can't connect to TP- LINK ID

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AX1500 - Can't upgrade, can't connect to TP- LINK ID

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX1500 - Can't upgrade, can't connect to TP- LINK ID
AX1500 - Can't upgrade, can't connect to TP- LINK ID
2021-11-18 10:13:36 - last edited 2021-11-19 06:39:33
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20201116 Rel. 57022(5553)

Hello,

 

I just got my new router and I wanted to update but it it always fails. Ethier I try to do it via Phone app, or computer browser, it is stuck at 0% and nothing is happening. After a while window disapaper but no upgrage happen. 

 

When I try to open TP-Link ID, on the router page, I get this issue --> "Oops... We can't reach the cloud server."

 

Router of course have internet access, all of my devices are working fine.

I also tried to update it via cable, so I disconnected router from the internet, connected my PC to the router via cable, open router update page, selected file from my computer to upgrade (Archer AX10(US)_V1.2_210513, Yes, I have US version of the router, shows on the box), but aftrer I click on upgrade and there is a 0% showing of progress, after a 10 sec, that window dissapper. No upgrade happnes. I tried several times but same issue. 

 

Please advise!

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#1
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1 Accepted Solution
Re:AX1500 - Can't upgrade, can't connect to TP- LINK ID-Solution
2021-11-19 05:50:56 - last edited 2021-11-19 06:39:33

@MartinB123 

I solved the issue.

 

Problem was with lack of DNS setting of the router. It was set for automatic.

After setting it for google DNS, everything works fine.

Recommended Solution
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Re:AX1500 - Can't upgrade, can't connect to TP- LINK ID
2021-11-18 12:19:34

@MartinB123 

 

Try using another browser (Mozilla, Chrome).

The cloud server may have had a temporary connectivity issue.

Upgradeing the router FW via TP-Link cloud:

 

 

You can try upgrading FW manually following this procedure - Case 1.

 

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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Re:AX1500 - Can't upgrade, can't connect to TP- LINK ID
2021-11-18 12:26:28 - last edited 2021-11-18 12:30:16

@terziyski 

 

Thank you for your answer. 

 

I just tried Edge and Brave - but exactly same issue. (Originally I used Chrome and Android app)

 

I already tried to upgrade it manually, via cable, but that was also unsucessfull.

 

 

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#3
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Re:AX1500 - Can't upgrade, can't connect to TP- LINK ID
2021-11-18 13:07:03

@MartinB123

 

You can hard reset the router and try again.

If that persists contact your local support to be advised further.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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Re:AX1500 - Can't upgrade, can't connect to TP- LINK ID-Solution
2021-11-19 05:50:56 - last edited 2021-11-19 06:39:33

@MartinB123 

I solved the issue.

 

Problem was with lack of DNS setting of the router. It was set for automatic.

After setting it for google DNS, everything works fine.

Recommended Solution
  3  
  3  
#5
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