Cannot connect guest network

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Cannot connect guest network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot connect guest network
Cannot connect guest network
2021-10-22 11:34:43
Model: Deco X60  
Hardware Version: V1
Firmware Version: 1.5.1

I cannot connect guest network while can connect the main network. It is happening on several devices same issue

How can I resolve

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#1
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3 Reply
Re:Cannot connect guest network
2021-10-26 10:16:04

@EA7 

Hi, is there any error message when you failed to connect to the guest network?

Or actually, you are connected but no internet service?

If it is the second one, did you have any customized DNS server under Deco APP>More>advanced>DHCP server?

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#2
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Re:Cannot connect guest network
2021-10-26 10:33:44

@TP-Link 

 

It is not connecting at all always trying to connect.

I did not changE any settings.

 

I would appreciate if someone in your local help desk visit and fix the issue.

 

Regards

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#3
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Re:Cannot connect guest network
2021-10-27 02:28:07

@EA7 

Hi, you could give a call to the local technical support.

For UAE Users

Tel:+971-4-3966356 - Extension : 102 (English) & 103 (Arabic 11:00 - 20:00)

E-mail:support.mea@tp-link.com

Working hours: Sunday - Thursday | 08:30 - 20:00 - COVID19 Timing

At the same time, there are some suggestions for you:

1. test whether you could connect if the security type is none for the guest network.

2. test other mobile clients to see if all of them have the same issue.

Thank you very much.

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#4
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