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Deco M5/E4 Mesh Setup - Unable to check for update

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Deco M5/E4 Mesh Setup - Unable to check for update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M5/E4 Mesh Setup - Unable to check for update

2021-09-05 17:44:16 - last edited 2021-09-05 17:48:48

Posts: 6

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2019-09-15

Deco M5/E4 Mesh Setup - Unable to check for update

2021-09-05 17:44:16 - last edited 2021-09-05 17:48:48

Model: Deco M5

Hardware Version:

Firmware Version: 1.5.3

Greetings,

How do you fix Unable to Check Update from the Deco App? I have the latest version of the app already restarted my Decos and still the problem persists. I currently have this setup: Deco M5(Main) > Deco M5(wired) > Deco E4 - Deco E4 - Deco E4. I updated my software month ago and now I can't check for any updates.

I need help on how to fix this issue. Thanks!

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#1

3 Reply

2021-09-08 08:39:35

Posts: 6831

Helpful: 3021

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Registered: 2018-07-23

Re:Deco M5/E4 Mesh Setup - Unable to check for update

2021-09-08 08:39:35

Hi, Did you still have the same issue?

If yes, could you please send feedback via Deco APP>Overview>three lines on the top left>Help>Contact Us >Suggestions and add the system log?

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#2

LV1

2021-10-02 08:55:38

Posts: 1

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Registered: 2021-10-02

Re:Deco M5/E4 Mesh Setup - Unable to check for update

2021-10-02 08:55:38

@TP-Link I have the same issue. Any news on a fix for this?

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#3

LV1

2021-10-02 12:19:15

Posts: 6

Helpful: 4

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Registered: 2019-09-15

Re:Deco M5/E4 Mesh Setup - Unable to check for update

2021-10-02 12:19:15

@Protecuk Fixed it by restarting them again I think took me 2-3 more restarts until it shows normal.

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#4