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VR 2800 can't connect to VDSL after firmware upgrade

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VR 2800 can't connect to VDSL after firmware upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Occhipinti

2021-08-31 12:44:28

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2021-08-31

VR 2800 can't connect to VDSL after firmware upgrade

2021-08-31 12:44:28

Model: Archer VR2800

Hardware Version: V1

Firmware Version: V1_210313

Hello everyone,

after a firmware upgrade my modem can't connect to the ISP Fastweb. (also available on ISP's available list).

The parameters are the same as before the only change was the firmware.

The connection is direct through VDSL.

Contacted the ISP and, from their side, averything looks fine.

Tested both quick and normal setup with no success.

It is possible to downgrade the software to the previous version?

I've tried to upload the old firmware but it was rejected by the Web UI of the modem.

Best regards,

Giuseppe

2 Reply

TP-Link

2021-09-02 10:02:31

Posts: 6831

Helpful: 3118

Solutions: 537

Stories: 28

Registered: 2018-07-23

Re:VR 2800 can't connect to VDSL after firmware upgrade

2021-09-02 10:02:31

@Occhipinti

Hi, did you receive my message, and could you please help me check the required information:

1. A screenshot of the advanced>status(the whole page including Internet and DSL section).

2. A screenshot of the advanced>network>internet

3. Reboot the modem and save the system log after 5-10mins.

Thank you very much.

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Occhipinti

LV1

2021-09-03 09:15:51

Posts: 2

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2021-08-31

Re:VR 2800 can't connect to VDSL after firmware upgrade

2021-09-03 09:15:51

@TP-Link

Hi TP-Link,
Thank for your answer.
I will send you the required information ASAP.

As update of the current issue, I've currently swapped the modem with the

old one from another competitor brand and the connection works.

VR 2800 can't connect to VDSL after firmware upgrade

VR 2800 can't connect to VDSL after firmware upgrade

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