Deco E4 Dropping PPPoE sessions

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2021-06-10 07:27:49

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Registered: 2021-06-10

Deco E4 Dropping PPPoE sessions

2021-06-10 07:27:49

Model: Deco E4

Hardware Version:

Firmware Version: 1.5.1 Build 20210330

Hello,

We have a strange issue with one of our Deco systems in that it's dropping it's PPPoE session since the latest firmware update.

Any ideas of anything I can try? They don't seem very stable to say the least.

Thanks

Jordan

1 Reply

2021-06-11 06:12:34

Posts: 6831

Helpful: 3118

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Registered: 2018-07-23

Re:Deco E4 Dropping PPPoE sessions

2021-06-11 06:12:34

Hi, can you help me check the following details:

1. Did you refer to the main Deco or the satellite Deco?

2.Would it turn red?

3. How often did this issue happen and How could you restore the connection when it dropped out?

At the same time, please also refer to this link for some troubleshooting details:

Thank you.