Deco App not showing device speeds any more

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Deco App not showing device speeds any more

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco App not showing device speeds any more
Deco App not showing device speeds any more
2021-05-27 15:00:36
Model: Deco E4  
Hardware Version: V1
Firmware Version: 1.5.1

Hello,

 

For a couple of days I've not been able to see the current speed of devices in the Deco app any more. They all show 0.0 Kbps on the overview, and are blank when I select one. It might coincide with updating the E4 firmware, or an app update, but I'm not sure.

 

I can still see the speeds of a Deco devices itself, but that's all.

 

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#1
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4 Reply
Re:Deco App not showing device speeds any more
2021-05-28 06:20:27

@Tobev 

Hi, None of the online devices could display the speed on the overview page, right?

Can I have a picture of it and at the same time, could you please go to overview>settings on the top left>help>contact us>suggestions>send the APP log to us;

 

And if you enabled the high priority on the specific clients, would there be any speed index showing up?

Thank you very much.

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#2
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Re:Deco App not showing device speeds any more
2021-05-28 07:11:55

@TP-Link Hi, thanks for responding!

That's correct, none of the devices show the speed correctly, they just show 0.0 all the time.

I don't have the high priority option as I'm using it in access point mode.

Screen shots are below and I've also sent them and the log via the app.

 

 

 

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#3
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Re:Deco App not showing device speeds any more
2021-05-31 01:54:50

@Tobev 

Thank you very much for the update;

I have forwarded your case to the senior engineers already and please have a check of your email box.

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#4
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Re:Deco App not showing device speeds any more
2021-07-25 09:27:45

@Tobev I had same problem and it was solved just removing and installing app Deco again

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#5
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