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Deco X20 Slow Router Mode

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Deco X20 Slow Router Mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X20 Slow Router Mode
Deco X20 Slow Router Mode
2021-05-14 15:29:29
Model: Deco X20  
Hardware Version:
Firmware Version:

Hi There,

 

I'm having trouble with my internet speed been capped at 100mbps in router mode, QoS is set to standard and total bandwidth to 1000 up and 1000 down. My fibre speed is 250mbps and when I change the device to AP mode I get my full line speed. I'm just having issues In Router mode. Ive not sure what else to try.

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#1
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4 Reply
Re:Deco X20 Slow Router Mode
2021-05-17 06:23:13

@Druidspell 

Hi, what is the internet speed-test on the Deco APP when Deco X20 is on the wireless router mode?

If connecting a laptop via Ethernet cable to the main Deco X20, how much speed you can get and can I have some pictures?

At the same time, please try to turn off the UPNP: Deco APP>More>advanced>UPNP;

And please also help me check the adapter information on this computer in case I might need to forward your case to the senior engineers later：

 You may obtain the information of your PC’s network adapter from here: (For Windows PC only)

  1. Press WIN+R on the keyboard, type in “cmd” and enter, you will see a small black window.
  2. In the small black window, type in “ipconfig /all” and press enter, the information of your network adapters will be printed.
  3. Please copy the whole content of this window while contacting us, this information would be more helpful when troubleshooting this issue.

 

Thank you very much.

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#2
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Re:Deco X20 Slow Router Mode
2021-05-17 09:10:41

@TP-Link  Ok when its in router mode its capped at 100mpbs, ive tested this via the Deco App as well as a cable plugged into the Deco directly. as soo as i make it AP mode then the correct line speed is working both on the deco app as well as speeds test from my phones and desktop pc.

 

Ive also tried turning UPNP off and have the same results.

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-82VHR0T
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek Gaming 2.5GbE Family Controller
   Physical Address. . . . . . . . . : 18-C0-4D-3B-50-71
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b8ac:7f82:fd00:6179%8(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.68.62(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.252.0
   Lease Obtained. . . . . . . . . . : Monday, 17 May 2021 11:07:10
   Lease Expires . . . . . . . . . . : Monday, 17 May 2021 13:07:10
   Default Gateway . . . . . . . . . : 192.168.68.1
   DHCP Server . . . . . . . . . . . : 192.168.68.1
   DHCPv6 IAID . . . . . . . . . . . : 286834765
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-61-B4-7A-18-C0-4D-3B-50-71
   DNS Servers . . . . . . . . . . . : 196.7.7.7
                                       196.7.8.9
                                       192.168.68.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Kaspersky Security Data Adapter
   Physical Address. . . . . . . . . : 00-FF-57-E7-68-10
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

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#3
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Re:Deco X20 Slow Router Mode
2021-05-17 11:07:56

@Druidspell 

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual/abnormal. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#4
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Re:Deco X20 Slow Router Mode
2021-05-17 12:31:31

@TP-Link Thank you for trying to help :)

 

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#5
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