Internet setting automatically reset

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Internet setting automatically reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet setting automatically reset
Internet setting automatically reset
2021-04-30 20:49:38
Model: Archer C6  
Hardware Version:
Firmware Version: V.20

I have been siring this modem for last few months and all of a sudden I see my internet is disconnected. When I Checked, all the lights are on in router. When I see the set up page , I notice all the settings of my router are gone. Then I set up from the start and internet was working fine but again after sometime the router reset all the setting automatically and this issue continues to happen . Why are my settings not being saved and why does it reset automatically. My firmware is also up to date as. Seen on set up page.

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Re:Internet setting automatically reset
2021-05-06 09:51:21

@Manofpeace 

 

Do you mean the router will restore to factory settings automatically? Was there any special operation or activity causing this auto-reset that you can notice?


You may reset the router to factory defaults manually again, reconfigure it from scratch to connect to the internet again, then monitor if the issue will happen again. Do pay attention to if this issue will happen with some specific operation like power off then on frequently, or anything special that you can observe.

 

Ensure the power adapter do match the power requirement of the router.


If the router restore to defaults again automatically without any clear clue, then contact the reseller or the local tech support to request a replacement if it is still under warranty:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

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