[Solution] Archer VR2100 Auto Reboot issue
This Article Applies to:
Archer VR2100_V1, Archer VR600_V3
Issue Description/Phenomenon:
Some Customers reported that the Archer VR2100/VR600 may suffer from random reboots automatically several times a day, or multiple times a week. They found all the LEDs on the front of the VR2100/VR600 will flash in a little bit, and the Wi-Fi network of the modem disappears at that time, no device can get online at that period.
Solution:
The official firmware has been released to fix this issue and please make sure your firmware is up to date.
Please leave me a private message for notification if the firmware does not fix your issue.
Thank you very much.
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@Kevin_Z @Dogzdinner @bigbaddon Sit-update is that I received a new Beta last week for the VR2100, and although it improves (reboot) problems it's highlighted or possibly even caused new ones.
My VR2100 (with the newest Beta) now suffers from (apparently) random drops of the DSL connection and doesn't recover (some/all of the time). this happens every day or so, but is not consistent. When it does happen, my entire networks' connection to BT (my ISP) gets cut off until I reboot the VR2100. Not good, especially when I'm not available to reboot it.
Bizarrely, (and also) there appears to be conflicts on the status of the VR2100 when this disconnect happens. Some of the status displays on the VR2100 appear to say we're online (including the status lights on the top), and some plainly (and correctly) say we're offline.
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@bigbaddon Hi, thanks for the feedback.
I would like to follow up on your case by email and please have a check of your email box.
@AllanB I have checked the email record and your cooperation with us is absolutely worth a medal.
But I did not see any further details after the local UK office taking over your case, so I wonder is everything going on all right?
Thank you very much.
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@TP-Link your local UK support engineer Micheal is my liaison
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I used this firmware (https://static.tp-link.com/beta/2021/202106/20210623/Archer_VR600V3_1.4.0_0.9.1_up_boot(210623)_2021-06-23_15.56.38.zip)
but my reboot issue still continue . Is there any other solution or new firmware uptade , why dont you solve this issue?
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@KorayC there are newer versions but they're issued to you by your support contact.
BTW, even the latest version has significant problems. One of which is a hanging condition on the DSL line.
My advice, don't use the VR2100 for anything that requires continuous (or even slightly reliable) networking.
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I've yet to receive any kind of reply on this from TP Link apart from a nonsensical question about have I got a modem?
Just give me a product that functions correctly?
I wouldn't have purchased a modem router unless I needed, the product is not performing as required and as such needs to be replaced.
it is clear from reading this thread that I am not alone and that TP-Link have done little or nothing to solve the problem. I'm not a beta tester, please replace the product with what I have asked for please.
No further delays!
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new code just realised (2021-08-19) 1.5.0 0.9.1 v009e.0 Build 210722 Rel.37847n - lets see how this one goes before i scrap this HW
Modifications and Bug Fixes:
1.Fixed the auto reboot issue in some scenes.
2.Newly supported HUAWEI E3372h-320 dongle.
3.Fixed some security vulnerabilities and enhanced security.
4.Optimized the OneMesh function.
5.Improved 2.4G WiFi performance.
6.Fixed some minor bugs and optimized the overall performance.
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@bigbaddon I have Firmware Version:1.5.0 0.9.1 v009e.0 Build 210810 Rel.63941n installed and that still has the problems I mentioned. I suspect by the build number, mine is newer (than yours).
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Needless to say, absolutely no contact from TP-Link!
I will not buy their products again, I will send this product back through amazon and let them deal with it!
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Helpful: 6
Views: 16034
Replies: 78