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WAN connection problem [TL-WR841N]

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WAN connection problem [TL-WR841N]

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Victhorinox

2021-04-19 16:30:05 - last edited 2021-04-20 06:49:45

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Registered: 2021-04-19

WAN connection problem [TL-WR841N]

2021-04-19 16:30:05 - last edited 2021-04-20 06:49:45

Model: TL-WR841N

Hardware Version: V8

Firmware Version: TL-WR841N(UN)_V8_170210

Hello, I have a problem with my router and it is that after a rain with lightning and over electrical charges.

My router does not obtain the WAN data provided by the modem, that is, the gateway, DNS, Public IP remains at "0.0.0.0".
What could it be?. No matter how much it restarts, it does not connect to the modem to access the internet.

2 Reply

terziyski

LV7

2021-04-20 15:40:19

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Re:WAN connection problem [TL-WR841N]

2021-04-20 15:40:19

@Victhorinox

Connect your computer directly to the modem (ignoring WR841N) to see if it works properly - do you have internet access ?

If yes, then try to hard reset (method 1) the WR841N to factory defaults and reconfigure it from scratch. I presume you're using "Dynamic IP" on WR841N WAN port.

If WR841N still doesn't get any data on its WAN port from your modem, then maybe it was damaged by the electrical charges.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".

Victhorinox

LV1

2021-04-20 19:44:16

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Registered: 2021-04-19

Re:WAN connection problem [TL-WR841N]

2021-04-20 19:44:16

@terziyski

I tried many methods and they all failed.

The modem works perfectly. I even plugged in another router and it worked flawlessly. Maybe my router has a bad WAN port.

WAN connection problem [TL-WR841N]

WAN connection problem [TL-WR841N]

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