Archer A7 individual devices randomly lose internet connection and have to restart router

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Archer A7 individual devices randomly lose internet connection and have to restart router

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archiera7

2021-03-26 10:30:23

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Registered: 2021-03-26

Archer A7 individual devices randomly lose internet connection and have to restart router

2021-03-26 10:30:23

Model: Archer A7

Hardware Version: V5

Firmware Version: 1.1.2 Build 20210125

I have the Archer A7 v5 connected to my EE brightbox modem, which has its wifi disabled and only connection is the Archer A7 router. There is a powerline adapter connected to the Archer A7.

The setup seems okay apart from at random times a device such as my macbook will stay connected to the router but have no internet access. I am able to ping the router but not the EE modem/router (with wifi disabled). The only way to sort this is reset the router's. This also happens with iphones and ipads but can be solved by resetting their network configuration settings.

The firmware is up to date.

Does anyone know the reason for this?

1 Reply

Kevin_Z

2021-03-29 03:15:14

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Registered: 2018-12-24

Re:Archer A7 individual devices randomly lose internet connection and have to restart router

2021-03-29 03:15:14

@archiera7

Only the iOS devices will lose the connection randomly? How about other devices, such as Android or laptops?

Are there any special settings on the A7 network, such as Access Control?

Please also check if there is "MAC address randomization" or "Private MAC address" enabled on the iOS devices, if it is, it will change its MAC address every time it connects to the network. You can find some information here: https://support.apple.com/en-us/HT211227.

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Archer A7 individual devices randomly lose internet connection and have to restart router

Archer A7 individual devices randomly lose internet connection and have to restart router

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