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Adding new network to DECO for ISP Platform

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Adding new network to DECO for ISP Platform

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Adding new network to DECO for ISP Platform
Adding new network to DECO for ISP Platform
2021-03-20 12:12:00 - last edited 2021-03-22 00:33:10
Model: Deco M4  
Hardware Version: V2
Firmware Version:

Hello,

 

I have a trial account for "Deco for ISP" Platform, i am trying to add new networks to the platform but it does not work !

is there any instruction manual or requirements to add those networks ?

 

please help.

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#1
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9 Reply
Re:Adding new network to DECO for ISP Platform
2021-03-22 10:51:19

@UMJ 

Hi, After checking with the engineers, the local representatives would be responsible for the Deco ISP Cloud Management System.

And It is recommended to contact them directly and they would help you with the basic configuration.

Thank you very much.

 

 

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#3
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Re:Adding new network to DECO for ISP Platform
2021-03-22 11:13:52
Hello, How could i contact them ? can you provide an e-mail to get contact
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#4
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Re:Adding new network to DECO for ISP Platform
2021-03-23 07:16:33

@UMJ 

Hi, Did you apply for the Deco ISP Cloud Management System with the help of a local customer agent?

Or after the application, has anyone from TP-Link contacted you for further assistance?

https://www.tp-link.com/solution/deco-for-isp/

Thank you very much.

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#5
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Re:Adding new network to DECO for ISP Platform
2021-03-23 07:43:56
there is no "Help" tap in the platform, and there is no one contacted with me after applying the account
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#6
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Re:Adding new network to DECO for ISP Platform
2021-03-25 09:45:38

Any Update Dears ?

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#7
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Re:Adding new network to DECO for ISP Platform
2021-03-25 10:55:55 - last edited 2021-03-26 05:40:57

@UMJ 

Hi, Have you tried to send an email to the local support team to ask for assistance:support.mea@tp-link.com?

 

Thank you very much.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#8
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Re:Adding new network to DECO for ISP Platform
2021-03-29 09:15:06

@TP-Link 

i have sent an email and they answere the only supported models are

Deco HX20
Deco HC4 
 
we have tens of thousends of Deco M4 ! and now we have a trouble when we try to troubleshooting our customers !
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#9
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Re:Adding new network to DECO for ISP Platform
2021-04-01 14:36:26

@UMJ 

 

any update dears ?

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#10
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Re:Adding new network to DECO for ISP Platform
2021-04-04 10:15:30

@TP-Link 

 

Any Update regarding this case ?

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#11
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Views: 851

Replies: 9

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