VR600 only get 15MB while It should be up to 100MB
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Hi there!
I recently upgraded my browsing program (on VDSL2 infrastructure) to speed of up to 100MB but I continues to get no more than 15MB.
In my ISP's customer service I have told that my router does not support browsing speeds higher than 15 MB on this infrastructure.
When I check the download and upload speed that the router gets there are fine (84MB upload and 5MB download), but in the speed test (on a single wired computer connected to the network) I get no more than 15MB (I checked on some other computers, with another cable, and even with a different VR600 router device and I continues to get the same result)/
1. Could the ISP's customer service answer be true? Could there be another explanation for this problem?
2. Is it related to the fact that the router works in profile 17a and not in more advanced profiles? Can it work with other profiles like 30a or 35b?
Thanks in advance for your help!
Hey
Hopefully I can explain this a bit for you.
The 17 / 30 / 35 indicates the bandwidth profile your device is applying when you are connected.
17a is 17mhz bandwith and is good for ~100mbps
30a is 30mhz bandwith and is good for ~250mbps
35b is 35mhz bandwith and is good for ~350mbps
The problem is as you increase the bandwidth, the signal bleeds more and you get more interference.
17a is the most common used, its for VDSL speeds based around 80/100mbps. If your ISP supports 200mbps via SuperVDSL this is an ENTIRELY different technology that requires 35b profile running at 35mhz bandwith, this will allow up to 350mbps (approx). You are able to connect as 35b will support upto 35mhz via backwards compatabilty, you have 17 so its grand. If you theoretically had a device that tried to connect at 40mhz, it would fail.. hope that makes sense :)
The chipset in your VR600 and supports a 17a profile, this means its designed for VDSL speeds and not SuperVDSL. To get 35mhz you would indeed need to upgrade to the VR600 v3 which has the 35b chipset.
However, in the picture you provided your connection is 5 up and 84 down (fairly typical VDSL Speeds), this is what your line is connected at so you should be getting faster than you are
There could be a number of things causing this
1. connection to the router is slow (10mbps cable or 2.4ghz WiFi). How are you connected to the router?
2. the website / speed test site is misreading (this is VVV common). Try a few more, something like speedtest.net - could also be your ISP is throttling this site
3. your ISP is filtering you. Your line speed is 85 down, however they could have a cap in place to restrict that. I know "budget" cheaper ISPs here in the UK do throttle users that way to increase their overall capacity.
I have the same VR600 v2 as you (UK) and connect at ~72 down, when testing I get the full speeds.. the router is more than capable of your 85 down connection. We just need to work out why its not getting it.
Any details on how you are connected, what device and what cable etc would help. Also test on a different site, somehting like www.speedtest.net and google speedtest
Thank you for your answer. I hope this will help you to help me.
I think that my ISP is using the 35 profile, due to the fact they are offering 200MB download speed. But I was told by their customer service not to take the 200MB because my router does not support this speed. I think this is because the 200MB work's on 35b profile.
Hey
The VR600 can support 35b if required for up to 350mbps connections (according to spec sheet anyway)
UPDATE : I was an idiot and read the v3 specs, v2 is only 17a. That is likely your issue right there if your ISP offers SuperVDSL. SuperVDSL is a quite new technology for most ISPs, only been available a few years now and after your router was manufactured. Sadly I think you would need to update the Vr600 v3 to enable SuperVDSL speeds on a 35b profile.
But two things jump at me immediately.
Firstly your line speed is 85mbps down, which is a unusual number.. generally this is less than 80 for VDSL or 120 / 200 for Super VDSL. to get a line speed of 85 is strange, what package are you on currently (what did your isp say you would get)?
Secondly, your firmware is 4 years old and there is an update for this (see image below). You are running the firmware in RED, recommend you update to YELLOW. It could be your firmware version doesn't support 35b and the update may help.. I would try that first!
Thank you for the quik answer.
I upgraded the firmware and there is still no change. I surf a program that gives me up to 100MB and I should get at least 50MB according to the infrastructure provider. My neighbor usually gets at least 60-70MB on the same infrastructure.
17a won't work on 35b? So how can I even manage to connect? And if I can connect, why only at low speed?
Hey
Hopefully I can explain this a bit for you.
The 17 / 30 / 35 indicates the bandwidth profile your device is applying when you are connected.
17a is 17mhz bandwith and is good for ~100mbps
30a is 30mhz bandwith and is good for ~250mbps
35b is 35mhz bandwith and is good for ~350mbps
The problem is as you increase the bandwidth, the signal bleeds more and you get more interference.
17a is the most common used, its for VDSL speeds based around 80/100mbps. If your ISP supports 200mbps via SuperVDSL this is an ENTIRELY different technology that requires 35b profile running at 35mhz bandwith, this will allow up to 350mbps (approx). You are able to connect as 35b will support upto 35mhz via backwards compatabilty, you have 17 so its grand. If you theoretically had a device that tried to connect at 40mhz, it would fail.. hope that makes sense :)
The chipset in your VR600 and supports a 17a profile, this means its designed for VDSL speeds and not SuperVDSL. To get 35mhz you would indeed need to upgrade to the VR600 v3 which has the 35b chipset.
However, in the picture you provided your connection is 5 up and 84 down (fairly typical VDSL Speeds), this is what your line is connected at so you should be getting faster than you are
There could be a number of things causing this
1. connection to the router is slow (10mbps cable or 2.4ghz WiFi). How are you connected to the router?
2. the website / speed test site is misreading (this is VVV common). Try a few more, something like speedtest.net - could also be your ISP is throttling this site
3. your ISP is filtering you. Your line speed is 85 down, however they could have a cap in place to restrict that. I know "budget" cheaper ISPs here in the UK do throttle users that way to increase their overall capacity.
I have the same VR600 v2 as you (UK) and connect at ~72 down, when testing I get the full speeds.. the router is more than capable of your 85 down connection. We just need to work out why its not getting it.
Any details on how you are connected, what device and what cable etc would help. Also test on a different site, somehting like www.speedtest.net and google speedtest