First Day - Cannot connect - Virgin Super Hub 3

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First Day - Cannot connect - Virgin Super Hub 3

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
First Day - Cannot connect - Virgin Super Hub 3
First Day - Cannot connect - Virgin Super Hub 3
2021-02-20 20:17:21
Model: Deco M5  
Hardware Version:
Firmware Version:

Hi All,

 

Apologies for the newbie question, that's probably been asked 100 times before.

 

I'm simply trying to extend the range of my wifi around the house.

 

I have followed the instructions on the app, but every time i get 'It looks like Deco is not properly connected'.

 

I have tried 'i don't have a modem' option and the message I get is 'Check if the ethernet cable is plugged in properly'. It is!!

 

Am I doing something wrong?

 

Could someone please explain in simple terms what I need to do to connect the Deco to the VM Super Hub 3?

 

Many thanks :)

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Re:First Day - Cannot connect - Virgin Super Hub 3
2021-02-22 10:40:44

@RossHJ 

Hi, could you please check if you are connected to the correct Wi-Fi of the main Deco since there are 3?

Or maybe you can power off the other 2 units;

Since there are two Ethernet ports on the main Deco, how about the other one?

And if possible, please also try to change a different unit as the main Deco;

 

Thank you very much and wait for your reply.

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