Hi community,

I just bought the RE505X Wifi extender, which is connected with my  Archer AX50. Unfortunately, my Wifi keeps disconnecting constantly. It is impossible to work on video calls with this issue. I tried everything:

1. Both router and RE505X are with the last firmware

2. The wifi networks have different names (router and wifi extender)

3. The Wifi extender is with a strong signal from the router (using the Tether app it even say that I could use it further away)

4. Both connections, 2.4ghz and 5ghz gets disconnected constantly switching between connections, not being possible to be in a video call 

5. When disconnected, the solid blue light from RE505X is turned off

6. I did the setup twice and the issue persists

I don't know what else to do, and I need help! What else should I do? I'm thinking about returning the device,

Thanks,

Rafael