Deco M5 (3pack) disconnects

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Deco M5 (3pack) disconnects

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Charitos

2021-02-06 15:20:45

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Registered: 2021-02-06

Deco M5 (3pack) disconnects

2021-02-06 15:20:45

Model: Deco M5

Hardware Version:

Firmware Version: 1.5.1

Hello everyone!

I have the Deco M5 (3pack) and i installed the three units to 3 different rooms. The distance between each unit is about 5-10 meters. The system worked good without any problems for about a week. Now the 2 units that are further from the router have disconnections.

I can't understand what is the problem. Please can you advise me.

Thank you

1 Reply

TP-Link

2021-05-19 08:23:47

Posts: 6831

Helpful: 2995

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Registered: 2018-07-23

Re:Deco M5 (3pack) disconnects

2021-05-19 08:23:47

@Charitos

Hi, Sorry for the delay.

Would the two satellite Deco units turn red when they lost the internet connection?

Did rebooting the Deco units temporarily restore the connection?

Could you please check the signal source and signal source strengthen on the two satellite Deco units?

If possible, can I have a floor map about the location and distance between the Deco units?

Thank you very much and wait for your reply.

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Deco M5 (3pack) disconnects

Deco M5 (3pack) disconnects

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