Home

Forums

Stories

Knowledge Base

Home Network Community > Range Extenders > Extender will not connect to 5GHz.

< Range Extenders

Extender will not connect to 5GHz.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Extender will not connect to 5GHz.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Thump

2021-01-20 07:13:04

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-01-20

Extender will not connect to 5GHz.

2021-01-20 07:13:04

Model: RE450

Hardware Version:

Firmware Version:

Recently we blew a fuse which our router was connected to and for obvious reasons it disconnected from our extender. When we switched everything back on the extender will not connect to the 5GHz network, only the 2.4GHz. I have tried everything to connect, resetting the extender, resetting the router, going to factory settings on the extender.... nothing seems to work.

Any insights on how to fix the problem?

Thanks

2 Reply

TP-Link

2021-01-21 05:57:11

Posts: 6831

Helpful: 3116

Solutions: 537

Stories: 28

Registered: 2018-07-23

Re:Extender will not connect to 5GHz.

2021-01-21 05:57:11

@Thump

Hi,

May I know the model number of your home router?

During the setup of the 5ghz, are you still able to detect the 5ghz signal but fail to get connected, or the 5ghz signal is not even detected?

If possible, please try to change the wireless channel on the main router to be channel 40 or 48 for the 5ghz to have a look;

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Thump

LV1

2021-01-21 06:04:51

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-01-20

Re:Extender will not connect to 5GHz.

2021-01-21 06:04:51

@TP-Link

Hi,

It router is a Shaw Blue Curve Gateway, I believe the model number is TG3482ER3.

During the initial setup it shows the 5ghz signal, however when it says everything is setup it says that the connection is lost.

I will try to change the channel.

Thanks

Extender will not connect to 5GHz.

Extender will not connect to 5GHz.

Information

Voters 0

Tags