@rasvi24 

Hey

When the WAN drops out what do you do to fix it?   Can you ping and log into the router?  

Just curious if its the WAN or the router itself.. if you are on Dynamic addresss from your model does the IP drop on the WAN port.  What modem do you have, it is a modem router?

Just looking an angle on this :)

I dont think it is the ISP issue. I had C50 before and it worked fine. When I see the orange light, I don't do anything. I get internet within a minute automatically.

I dont have dynamic address, After restart I get the same IP.

I don't have any modem. The ISP provides ethernet cable directly which can be connected to laptop or a router.

And yesterday I tried not using the PPPOE option in router and logged in directly from web browser. Still the connection dropped but the session did not logout after getting the network. This option did not use my static ip so I reverted back to PPPoE in router.

@rasvi24 

Ok so a few more questions if you dont mind

When I asked about the Dynamic IP i was referring to your configuration on the router...   namely this below

Are you setting it as Dynamic or Static and what address is being handed to you?  Is this a private IP (192.168 / 172.16 or 10.x.x.x) or the WAN IP?    Its unusual to have a wired connection from outside that can be plugged directly into a PC/Laptop so there must be some modulation downstream, the address you are getting should tell us this.

If you are not modulating the connection, namely you dont need to dial up there PPPoE is likely not required.

The other question i was asking is what happens on the interface (WAN PORT) on the router when the line drops?  do logs report anything and do you lose the WAN IP in status?

I set that as dynamic ip. But I have a static ip connection. I check using https://ifconfig.me This always shows my public same. It is not a private ip. But If I dont set PPPoE option in router and manually login using web my public ip changes. So I prefer to configure that in router.

I dont have any other steup. The fiber cable ends in a box in my apartment parking lot. From the box everyone receive direct RJ45 cable. That can be plugged in to laptop or router.

Please let me know if anything else is needed.

@rasvi24 

I have the same issue. Did you find any solution? 

Hello Everyone,

I am also having the same problem.

The router intermittently drops PPPOE connection for 10-20 minutes interval.

My router details: 

• Model: "AX1800 Wi-Fi 6 Router"
• Firmware version: 2.1.2 Build 20210901 rel.75450(5553)

• Hardware Version: Archer AX20 v2.0

Please let me know, if you need anything additional information.

Thank You,

Regards,

Jaswanth.

(jaswanthsoppa@gmail.com)

(+919493016613)