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Multiple device household issue with disconnections

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Multiple device household issue with disconnections

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Multiple device household issue with disconnections
Multiple device household issue with disconnections
2021-01-09 14:49:29
Model: Archer C50  
Hardware Version:
Firmware Version:

We are a large household with a lot of devices using this modem router. It is disconnecting devices and then reconnecting them a few minutes later. I believe this is the 'connect on demand' setting and that I need to reset it to 'always on' so even if the internet does slow down with multiple devices connected it does not disconnect them. We are on fibre 50mps and the line isn't a problem. I can't find where in the settings I can switch it to 'always on'.

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#1
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Re:Multiple device household issue with disconnections
2021-01-09 15:05:08 - last edited 2021-01-09 15:05:38

@paulcanning 

 

This is from C50 HW v4. Your WebGUI may look different, but the location should be similar:

 

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#2
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Re:Multiple device household issue with disconnections
2021-01-09 16:21:11

@paulcanning Thanks so much for response. That's the option I can't find. The connection type is greyed out.

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#3
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Re:Multiple device household issue with disconnections
2021-01-09 16:32:27 - last edited 2021-01-09 16:35:00

@paulcanning

 

Click on Edit in Modify column and see if you can change the setting:

 

 

After the change click on Save button to save the changes.

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Re:Multiple device household issue with disconnections
2021-01-09 17:05:21

@paulcanning 

Thanks! I clicked 'on demand' and set idle time to '0'. That should work. Very much appreciated yes

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#5
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Re:Multiple device household issue with disconnections
2021-01-09 17:08:26
I believe it's better to use 'always on' like you were intended to.
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Re:Multiple device household issue with disconnections
2021-01-09 18:45:17

@Ivaylo yep, still disconnecting. There isn't an 'always on' option and was set to auto.

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#7
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Re:Multiple device household issue with disconnections
2021-01-09 19:30:08

@paulcanning I enabled ipv6 and that seems to have helped.

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#8
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Re:Multiple device household issue with disconnections
2021-01-09 19:39:44 - last edited 2021-01-09 19:40:06

Very well. Keep observing till you're sure that it resolves the issue.

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#9
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Re:Multiple device household issue with disconnections
2021-01-09 21:25:32

@Ivaylo hasn't done. Still disconnecting. Will see later when it is quieter whether it is still doing it but I guess still haven't found that 'always on' option?

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#10
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Re:Multiple device household issue with disconnections
2021-01-09 22:01:57 - last edited 2021-01-09 22:03:54

In your case it is 'Auto', but not 'Always on' and probably these disconnections are caused by something else. Try to browse through the device logs and see if something abnormal there. During a drop off event are there any change on device LEDs (blinking, off, on, color change) ?

Exactly how many devices do you have connected to that C50 ?

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