The upgrade page is not accessible over wifi. You will get that error if you try accessing it.

The solution to that problem is to access the firmware upgrade page over a wired connection to the router.

Hi Stella,
Thank you for your reply.
However, as mentioned earlier, I'm not trying to upgrade my firmware on my latest and brand new router. I'm trying to generate a backup of my router configuration but the page refuses to load. The error reads ERROR: FAIL TO UPDATE DUE TO... ERROR: FAIL TO UPDATE DUE TO...

Thanks vasanthm. Will try that later in the day and revert back.

TheAllSeeingI wrote

Hi Stella,
Thank you for your reply.
However, as mentioned earlier, I'm not trying to upgrade my firmware on my latest and brand new router. I'm trying to generate a backup of my router configuration but the page refuses to load. The error reads ERROR: FAIL TO UPDATE DUE TO... ERROR: FAIL TO UPDATE DUE TO...

Do you press on ROMFILE Save button to backup the configuration file? If so and the problem still persists, you can try to backup the configuration file by different web browsers or another computer.

Thanks vasanthm, it worked! My next stop is to figure out why my internet connection is so so soooo bad, ever since I moved to TP-Link.

Thanks for trying Stella.

English is such a funny language, not everybody understands it ;-)

I encountered the same problem while opening the update page, Later I figured it out that it doesn't allow you to update via WIFI connection. You need to be connected to router via the LAN cable. Worked For me....Give it a shot :)

The wireless connection is not as stable as wired connection, and the firmware upgrading fail may lead to the equipment damage, so in general, we won't use the wireless connection to upgrade the firmware.

hey guys
hi
just connect your routers with lan cable
router cant update with wifi its not secure

vasanthm wrote

Region : India

Model : TD-W8961ND

Hardware Version : V3

Firmware Version : 3.0.0 Build 120524 Rel.05221

ISP : BSNL

I just bought this router yesterday. When I go to the firmware update page under maintainance tab I get the following error message


Error Message:

ERROR: FAIL TO UPDATE DUE TO... ERROR: FAIL TO UPDATE DUE TO...

I even tried resetting the router etc but still get the same message on the update page. The url for the update page is at http://192.168.1.1/rpFWUpload.html

please help

Maybe the firmware you updated is NOT for this router V3.

Disconnect the router from UTP cables (not the power cable).
Push reset button for 30 secs.
Without releasing reset button, disconnect power cord.
Hold the reset button for another 30 secs.
Replug the power cord.
Still hold the reset button for another 30 secs.
Release the reset button and give the router about 10 secs to resettle.
Disconnect power cord for another 10 secs and then reconnect.
All should be in default settings now.

This procedure is usually called 30/30/30 reset.

To remove this type of error ( error: update error due to .......), you can hard reset the router. follow below steps

Disconnect the router from UTP cables (not the power cable).
Push reset button for 30 secs.
Without releasing reset button, disconnect power cord.
Hold the reset button for another 30 secs.
Replug the power cord.
Still hold the reset button for another 30 secs.
Release the reset button and give the router about 10 secs to resettle.
Disconnect power cord for another 10 secs and then reconnect.
All should be in default settings now.

This procedure is usually called 30/30/30 reset.