Voice / Video Calls keep dropping out

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Voice / Video Calls keep dropping out

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th3bl0b

2020-12-20 21:09:43

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Registered: 2020-12-20

Voice / Video Calls keep dropping out

2020-12-20 21:09:43

Model: Deco M9 Plus

Hardware Version:

Firmware Version:

Hi,

I recently installed the Deco M9 Plus. My download and upload speeds look to be sufficient for video and voicechat (regularly getting 150+ mbps down and 80+ mbps up around the home). However, whenever I do any sort of voice or video chat, the performance is really bad. It constantly drops out. Is there something that I can do to isolate the issue? It does not appear to be an internet bandwidth issue...

Thanks!

1 Reply

TP-Link

2020-12-22 05:51:03

Posts: 6831

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Re:Voice / Video Calls keep dropping out

2020-12-22 05:51:03

@th3bl0b

Hi, Sorry for your time and patience.

Could you please help me check the following details:

1. What kind of software did you use for the video/voice calls, like Zoom or Microsoft calls?

2.Would turning off the fast roaming and beam-forming, also the Mesh Technology on the device make any difference?

3.Except the video/voice calls, Did other network activities, like video streaming, gaming have the same issue?

4.How about the dropping frequency of the video calls, like roughly every 10 minutes while on a call?

Thank you very much and have a good day.

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Voice / Video Calls keep dropping out

Voice / Video Calls keep dropping out

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