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AX10/AX1500 bricked router not accepting firmware

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AX10/AX1500 bricked router not accepting firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

jjj6

2020-11-29 16:59:03

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AX10/AX1500 bricked router not accepting firmware

2020-11-29 16:59:03

Model: Archer AX10

Hardware Version: V1

Firmware Version:

I have the Archer AX10(EU) hardware version 1.0 (also titled Model AX10 AX1500 WiFi 6 Router).
I visited today the router control panel first time after a few months. The page notified that there is a new firmware available. I clicked update.

The device started update, control page stopped responding, all leds went off except for one constant orange ( I guess it's the internet access led).

After several minutes I tried to reboot it with no success. The lighs blink at boot but only constant orange stays.

Finally was able to access the control page at http://192.168.0.1/ and it showed rescue mode.

I'm not able to upgrade any firmware. The page always says: "Upgrade failed. The file is invalid."

I tried the both 2 EU version firmwares from https://www.tp-link.com/fi/support/download/archer-ax10/#Firmware
Just in case, I then tried also the US version firmwares and files for AX1500, and finally the firmwares offered on this topic https://community.tp-link.com/en/home/forum/topic/204398?utm_source=Subscription&utm_medium=email

Nothing works.

4 Reply

terziyski

LV7

2020-11-29 20:09:28 - last edited 2020-12-05 13:23:57

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Re:AX10/AX1500 bricked router not accepting firmware

2020-11-29 20:09:28 - last edited 2020-12-05 13:23:57

@jjj6

Here (https://static.tp-link.com/2020/202009/20200925/Archer%20AX10(EU)_V1_200827.zip)

is the latest FW for your device. You can't put US version if your router is an EU version.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".

Kevin_Z

2020-11-30 05:27:51

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Re:AX10/AX1500 bricked router not accepting firmware

2020-11-30 05:27:51

@jjj6

Hello, try the firmware recovery in this article to confirm if you can bring it alive:

https://community.tp-link.com/en/home/stories/detail/582

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

jjj6

LV1

2020-12-04 18:32:25

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Re:AX10/AX1500 bricked router not accepting firmware

2020-12-04 18:32:25

Thanks for tips. Unfortunaly that didn't work.

Firstly, I can not use the link https://static.tp-link.com/2020/202009/20200925/Archer%2520AX10(EU)_V1_200827.zip
directly since I get the warning "Please go to TP-Link Offical Website to get products, software and services for your region."

Anyway, the filename in the link was quite interesting since I'm not able to see that listed in the pages for Finland https://www.tp-link.com/fi/support/download/archer-ax10/#Firmware
After replacing "fi" with "uk" I did find the file. The router even accepted but after upgrade goes to the same Rescue state.

Also, the router doesn't accept any other (older) firmwares from the UK site.

Regarding the rescue alternatives, I'm not quite sure but since this router has the HTTP Rescue page I assume it doesn't support TFTP (and would it even provide any "harder" reset than the web page?). I briefly tried it out but it seemed like the router didn't try to access TFPT using 192.168.0.86 for the server.

jjj6

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2020-12-20 14:24:24

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Re:AX10/AX1500 bricked router not accepting firmware

2020-12-20 14:24:24

Finally had some more time to dig in to the issue so I went as far as opened up the cover and connected a serial cable (somewhat according to this https://www.youtube.com/watch?v=IHNrnLnLakE ).
One of the last messages in the boot log was about reset button being set.
Not quite sure if this had been the issue all the time since I had tried reset multiple times.
But maybe it was somehow mechanically stuck against the case.
When I made sure the button is not pressed anymore then the router started up properly and even my old settings were there.

AX10/AX1500 bricked router not accepting firmware

AX10/AX1500 bricked router not accepting firmware

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