No notifications or connection alerts from Deco
No notifications or connection alerts from Deco
I have the Deco app on my Android phone (Samsung Galazy A20, Android 10). The app seems to work normally, but I don't get any notifcations from it about updates or when a new device joins the network. On the Deco App I have Notifications enabled for "update firmware", and in Connection Alerts, New Device Alerts are set to "Push notifications", which says "you'll receive alerts in the Notifications bar".
But I don't receive any alerts. I recently manually checked fo updates and it did need to be updated but it hadn't told me about it unti I openned the Deco app to check.
Could the Deco app be being blocked by the Android OS in some way? Is the problem that the deco app is not running the background?
I would really appreciate any advice on this.
thanks!
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Hi, thank you very much for your kind update.
We have reported the feedback to the senior engineers already for further improvement.
When Deco is on the access point mode, most of the network data is processed by the NAT gateway directly, so if possible, it is recommended to use the connection alerts under the router mode;
Really sorry for the inconvenience.
Thanks a lot for your understanding and support.
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Same here - Android phone (Samsung S20), can't create push notifications same error as above (Screenshot) but my devices are also in AP mode.
3 Deco M4s, 1GB backhaul to router on each. Surely this is still a usable - and useful - feature ?
It would be useful (if not) to have options that are not really available to the user because of the mode of use, greyed out in the App perhaps ?
(I also found out a few weeks ago that setting static IP setting for the M4's is only available when they are in Router Mode - spent ages trying to find the setting so I could put my AP's in a set range of my IP's for ease of management (where I have network switches and the like) - only to find that I can't do it unless I switch back to Router Mode - thats not helpful !! )
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CJTheBrave wrote
(I also found out a few weeks ago that setting static IP setting for the M4's is only available when they are in Router Mode - spent ages trying to find the setting so I could put my AP's in a set range of my IP's for ease of management (where I have network switches and the like) - only to find that I can't do it unless I switch back to Router Mode - thats not helpful !! )
This is off the original topic, but DHCP Reservations on ISP router should work for Deco units running in AP mode. As long as your ISP router has that feature, but many do.
I used DHCP Reservations to give my Deco units persistent consecutive IP addresses.
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@TP-Link
Hello, is there any feedback from the senior engineers?
This is an important feature!
Thanks.
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I am also getting the exact same problem in "Access Mode" operation mode.
Firmware Version 1.4.3. Build 20200918 Rel 74289
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Hi, sorry for the delay.
When Deco is on the access point, it is no longer the DHCP server or NAT router anymore.
Since not all the network data would go through from Deco, Deco would only get limited information about the clients and the connection alerts might not be fully functional;
So it is more recommended to use the connection alerts under wireless router mode;
Thank you very much.
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TP-Link wrote
Since not all the network data would go through from Deco, Deco would only get limited information about the clients and the connection alerts might not be fully functional;
That would be reasonable explanation if no connection alerts were available in AP mode, yet this is not the case. In AP mode, Deco app still reports new devices connected.
Which means:
1. Deco mesh does see all devices that try to connect to it;
2. Deco mesh knows the difference between new device unseen before and devices that were previously connected.
... and yet Deco does not notify about previously connected devices joining the network again.
Don't get me wrong: I do very much appreciate that I am at least alerted of new devices joining the network, when Deco runs in AP mode, because this is what concerns me primarily.
Finally, it would be nice to just disable (gray out) Connection Alerts configuration options that are not available in AP mode, instead of having user going through Alerts setup just to get not very helpful "Unable to create the alert" error message at the end. Please consider this a feature request for Deco app developers.
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Seriously, is this ever going to be fixed?
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Replies: 21