One device 'connected, no internet'

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One device 'connected, no internet'

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
One device 'connected, no internet'
One device 'connected, no internet'
2020-10-26 03:05:28
Model: Deco M5  
Hardware Version:
Firmware Version: 2.3.2

I have 3 M5's in the house, one hardwired into our router.

Recently I had to set up the connection on our devices again but my kids laptop can't seem to get internet.  I can connect to the network but I get a 'Connected, No Internet' message.  No other devices seem to have any issues.

 

The laptop is running Windows 10.  I have tried to re-boot the Deco system, I've rebooted the router, I've forgotten the network on the laptop and tried to reconnect but all have been unsuccessful.  I saw someone else suggest changing to an 'Access Point' in the settings but because this is my kids laptop I need to have the parental controls on it so that isn't really a viable option.

 

Suggestions on what can be causing the issue?

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