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5ghz network keeps dropping even though I am still connected.

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5ghz network keeps dropping even though I am still connected.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
5ghz network keeps dropping even though I am still connected.
5ghz network keeps dropping even though I am still connected.
2020-10-23 09:35:54
Model: RE450  
Hardware Version: V3
Firmware Version:

Hi, my 5ghz extended network keeps dropping (web pages dont load), even though I am still connected to the 5ghz network on the extender. Note that my 2.4ghz works consistently even when the 5ghz network does not work.

When this happens, and I log onto the web management page I can see an amber hazard light. What can I do to fix this issue?

 


 

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4 Reply
Re:5ghz network keeps dropping even though I am still connected.
2020-10-23 10:44:15

@thekillaturtle 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

Did the 5ghz LED turn off as well when it is disconnected?

May I know the model number of your home router?

How long have you had the RE450 already?

When the 5ghz disconnected, what did you do to recover the connection, restart the RE450 or would it come back automatically?

 

Thanks a lot.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:5ghz network keeps dropping even though I am still connected.
2020-10-23 11:05:08

@Solla-topee 

hi, ive had the extender for no more than a week. the blue light for the 5ghz connection seems to stay on during the drop out.

to recover the connection I reboot the extender via the web management page. when it comes back on the 5ghz network seems functional again.

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#3
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Re:5ghz network keeps dropping even though I am still connected.
2020-10-23 11:06:30
also i have a virgin media hub 3
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#4
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Re:5ghz network keeps dropping even though I am still connected.
2020-10-26 07:53:23

@thekillaturtle 

Good day,

Thanks a lot for your time and patience.

We would like to follow up on your case by email and please have a check of your email box later.

At the same time, have you tried to change the IP address and default gateway when the 5ghz dropped out?

And please also try to ping the gateway to check the connection as well;

Thanks a lot.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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Replies: 4

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