RE300 doesn't not connect to 5ghz
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Hey, i've just got the RE300 wifi extender but it doesn't connect to 5ghz of my router. It sees the connection, it is good, i do all the setup when it finishes it ask me to connect to the new 5ghz but when i see the setting on the extender the 5ghz is always off.
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Hello every one,
Case 1: RE is not detecting 5Ghz Signal:
Kindly refer to this thread and change router' s 5Ghz channel to 36/40/44/48 with the help from router's support.
[Troubleshooting] TP-Link Range Extender is not detecting the 5GHz Signal of the Main Router
https://community.tp-link.com/en/home/forum/topic/265818
Case2: RE could see router's 5Ghz but failed to connect to 5Ghz:
Please check the Leds status on Range extender, and try suggestions in the below thread:
Has connected to TP-Link extender but no internet, what can I do?
https://community.tp-link.com/en/home/forum/topic/198516
If the above does not work, please let us know the issue is Case1 or Case2, and the troubleshooting step you've tried.
How about the led status after set up, does RE connect to router 2.4Ghz with not problem.
What is the model of your router, please share a photo of the 5Ghz Wi-Fi settings, thank you.
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Good day,
Thank you very much for your time and patience.
Sorry for the delay.
May I know the model number of your home router?
Have you tried to change the advanced settings of the 5ghz of home router, such as channel 36/40, channel width 40mhz for 5ghz?
And have you done any special settings, like access control or mac filtering on the host 5G network?
Thanks a lot.
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Hey.
It is a vodafone station revolution 2.
I have static channel 44 and widht 20/40/80 mhz, i cannot change it.
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Thank you very much for your kind reply.
I have sent you another firmware and please have a check of your message box.
Please feel free to update it here whether it is working or not.
Thanks a lot.
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Has this issue been fixed? I just installed wifi extender. 2.4Ghz connection is fine but 5Ghz connection to host network is not working. I
Firmware Version: 1.0.6 Build 20201116 Rel. 53992
Hardware Version: RE300 v1.0
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I am having the same problem with same device.
Could You send me also this new firmware?
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@MarkoGGGG Hello,
You could check the latest firmware of RE300 from here:
https://www.tp-link.com/support/download/re300/#Firmware
If RE could not detect 5Ghz WiFi from main router or have unstable issue on 5Ghz, please change main router's 5Ghz Wi-Fi channel to 38/40/44/48 to avoid DFS channels.
If you could not see a newer firmware on the website, may I know which country are you located and do you use RE300 V1（EU）version?
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Hi, I am also having this issue.
It is the same model number but I am using a TP-Link AX73 Router. It has connected using the OneMesh system but still nothing.
I have also tried using the Smart Connect and Separate Wi-Fi Name (2.4G and 5G / One System).
Extender Information
Model: RE300
Firmware: 1.0.7 Build 20210129 Rel. 60416(6985)
Hardware: RE300 v1.0
Router Information
Model: AX5400
Firmware: 1.0.1 Build 20200908 rel.69273(5553)
Hardware: Archer AX73 v1.0
Help would be much appreciated
Kind Regard
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Hello every one,
Case 1: RE is not detecting 5Ghz Signal:
Kindly refer to this thread and change router' s 5Ghz channel to 36/40/44/48 with the help from router's support.
[Troubleshooting] TP-Link Range Extender is not detecting the 5GHz Signal of the Main Router
https://community.tp-link.com/en/home/forum/topic/265818
Case2: RE could see router's 5Ghz but failed to connect to 5Ghz:
Please check the Leds status on Range extender, and try suggestions in the below thread:
Has connected to TP-Link extender but no internet, what can I do?
https://community.tp-link.com/en/home/forum/topic/198516
If the above does not work, please let us know the issue is Case1 or Case2, and the troubleshooting step you've tried.
How about the led status after set up, does RE connect to router 2.4Ghz with not problem.
What is the model of your router, please share a photo of the 5Ghz Wi-Fi settings, thank you.
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None of suggested solution is solved.
The problem is RE300 CAN SEE 5GHz SSID from my main 5GHz router but can’t connect.
I have valid password of my home SSID 5GHz router.
Problem is that my RE300 can’t connect to main home Router even with valid password.
2.4GHz connection is working but 5GHz not working.
Your tips were:
1 - RE300 can’t see main 5GHz SSID
2 - mobile phone / laptop can’t connect to 5GHz SSID
none from 1 and 2 is solution for problem initially described.
And Yes, I have latest firmware
1.0.7 Build 20210129 Rel. 60416
RE300 v1.0
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@markoGGGGG Hello,
If Range extend could see 5Ghz but fails to connect to it, please check the Led status on RE and try suggestions in the below thread:
Has connected to TP-Link extender but no internet, what can I do?
https://community.tp-link.com/en/home/forum/topic/198516
May I know how about the LED status on RE after the set-up? Does extender connect to 2.4ghz with no problem? Please also let us know the model of router and the steps you've tried to thank you.
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