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Archer A6 2.4ghz band lost internet access

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Archer A6 2.4ghz band lost internet access

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Re:Archer A6 2.4ghz band lost internet access
2021-01-04 11:51:41

@Kevin_Z Hi, I am not talking about internet that is problematic, I understand if modem is not online, there is no internet traffic possible.

Problem is that at that time when internet was down, Archer A6 lost all 2.4 ghz devices from HIS WiFi network... I believe this should never happen...

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#22
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Re:Archer A6 2.4ghz band lost internet access
2021-01-05 03:22:21

@Luka_P 

 

I see. To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#23
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Re:Archer A6 2.4ghz band lost internet access
2021-01-10 05:26:05

@Kevin_Z 

 

It has smart connect turned on. Also, if i turn it off and connect to either 2.4 gh. Or 5gh, it still doesn't work.

 

Also the condition is the same with every device. 

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#24
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Re:Archer A6 2.4ghz band lost internet access
2021-01-13 03:05:21

@TreFgh 

 

The issue you are experiencing seems different as others on this post, we will discuss it on your own.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#25
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Re:Archer A6 2.4ghz band lost internet access-Solution
2021-01-25 10:50:05 - last edited 2021-01-26 01:48:27

@Kevin_Z 

After using the latest 1.3.6 beta firmware (ArcherA6v2_eu-up-ver1-3-6-P1[20201030-rel60104].bin) for more than 2 weeks it has been a much better experience with the router.

The 2.4G dropped only one time on the second day, when we had major problems with our internet provider.

 

After that for now it has been very good, much better than the latest official version of firmware I have been running before.

I also couldn’t gather additional data as the problem hasn’t appeared yet again.

If i will see it again I will send you all the requested data.

 

Thank you for now.

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#26
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Re:Archer A6 2.4ghz band lost internet access
2021-01-26 01:48:20

@Luka_P 

 

Glad to know the beta firmware helps. Do let me know if the issue is fixed or not.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#27
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Re:Archer A6 2.4ghz band lost internet access
2021-02-09 10:41:07

@Kevin_Z Still running fine for another 2 weeks yes

Is there going to be a stable release of firmware with this fix?

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#28
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Re:Archer A6 2.4ghz band lost internet access
2021-02-10 01:22:29

@Luka_P 

Yes, there will be a new official release in the future, while we have no ETA for that yet.laugh

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#29
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Re:Archer A6 2.4ghz band lost internet access
2021-03-24 11:05:58 - last edited 2021-03-24 11:07:41

@Kevin_Z The 2.4G drop is with this beta version of firmware up to now totally eliminated.

But I also had occasional internet access problem that my Mac Mini was randomly cut out from internet access, local access was still working fine.

All other devices worked fine at that time (cable, 2.4G and 5G).

 

It was the ICMP-FLOOD attack filtering that triggered and put my device on the blocked list...

There is no other notifications visible elsewhere unless you check Security->Settings page before router restart.

 

I had ICMP-FLOOD attack filtering on the low setting and my Mac Mini was getting blocked internet access on rare occasions totally randomly...

After removing my device from the blocked list everything started working back normally!

After more than half a year of problems nobody thought of that...myself included...

 

But I still needed the latest beta version for Archer A6 version which fixed the 2.4G drop issue.

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#30
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Re:Archer A6 2.4ghz band lost internet access
2021-05-10 16:15:07 - last edited 2021-05-10 16:18:57

@iceCream @Kevin_Z 

 

Hi, I have the same issue with my Archer A6 V2 US Version. I need to access everyday to admin webpage, adjust 2.4 channel and click save in order to restablish internet connection with all devices connected to this band.

 

This problem started when I updated my device to latest firmware available. I have tried with all combination of possible configurations, settings on: Auto/801.11 n only mode, Auto/1/6/11 for channels, Auto/20Mhz/40Mhz for Channel Width. Nothing seems to work and I have troubles with my family because of lack of connection precisly when virtual school happens.

 

Usually are connected:

- Bose SoundTouch

- 1~2 smartphones

- 1 PC that doesn't have 5 Ghz wifi adapter

 

I identify internet connection failure because my Bose starts to blink on WiFi led indicator.

 

I have the latest firmware available on TP-Link webpage, and if I click on Firmware Upgrade it says it has the latest version.

 

Thank you for your help.

 

Best,

 

Nelson

 

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#31
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