Home Network Community > Wi-Fi Routers > Archer A6 displaying that it is connected to the internet but still not providing internet access
< Wi-Fi Routers

Archer A6 displaying that it is connected to the internet but still not providing internet access

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer A6 displaying that it is connected to the internet but still not providing internet access

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A6 displaying that it is connected to the internet but still not providing internet access
Archer A6 displaying that it is connected to the internet but still not providing internet access
2021-01-10 05:22:34
Model: Archer A6  
Hardware Version: V2
Firmware Version: 1.1.7

My wi-fi router Archer A6, shows on the login page that it is connected to the internet. But while trying to access the internet from either the wired or wireless connection. It fails to connect. 
 

It is connected to a modem via an ethernet cable. 
 

I have contacted TP-link support but they couldn't solve my problem. 
 

After a month of contacting via email i have gained nothing.  

  0      
 
  0      
 
#1
Options
2 Reply
Re:Archer A6 displaying that it is connected to the internet but still not providing internet access
2021-01-13 03:04:22

@TreFgh 

 

Hi, may I know who is your ISP? Do you have internet access when you connect a computer directly to the modem?

 

Kindly show us the Status page on the A6 when it is connected to the modem and displaying 'it is connected to the internet', if there is a WAN IP address, please try to change the DNS server on the C6 internet to 8.8.8.8 and 8.8.4.4, then reboot the C6 then confirm.

 

If there is no WAN IP address on the A6, please check this guide to do some basic troubleshooting:

https://www.tp-link.com/support/faq/1556/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Archer A6 displaying that it is connected to the internet but still not providing internet access
2021-01-13 03:44:38

@Kevin_Z 

My isp is alliance broadband. Yes, i get internet access when connected directly to the modem

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 1184

Replies: 2

Related Articles
Archer A6 Speed
144 0
Archer A6 5ghz disconnecting
946 0
Archer A6 vs C6
40590 2
WHICH IS BEST MODEL ARCHER A6 OR ARCHER C6
4327 1
 Archer A6
398 0
Archer A6 Firmware ver.1.5
731 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.