Access Denied

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Access Denied

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Access Denied
Access Denied
2020-09-20 08:00:57 - last edited 2020-09-21 07:33:55
Model: Deco M5  
Hardware Version:
Firmware Version:

Yesterday was fine could get on to the Tesco website fine ..now I get the

Access Denied

You don't have permission to access "http://dce-master.tesco.com/help/contact/" on this server.

Reference #18.143f655f.1600588281.282a08c1

wnen switch to 4g all is fine

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#1
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1 Accepted Solution
Re:Access Denied -Solution
2020-09-21 07:33:51 - last edited 2020-09-21 07:33:55

@Scoobykev 

 

Hello,

 

Is your Deco model M5? Is the main Deco M5 working as a router or as an Access Point?

 

Please ensure you are running the latest Deco firmware and confirm this website is not blocked via Parental Control or Antivirus on the Deco app.

 

BTW, you can also try to change the DNS server on the Deco network to a third-party one, such as Google's DNS server 8.8.8.8 and 8.8.4.4, then restart the Deco system and confirm.

 

May this help.

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Re:Access Denied -Solution
2020-09-21 07:33:51 - last edited 2020-09-21 07:33:55

@Scoobykev 

 

Hello,

 

Is your Deco model M5? Is the main Deco M5 working as a router or as an Access Point?

 

Please ensure you are running the latest Deco firmware and confirm this website is not blocked via Parental Control or Antivirus on the Deco app.

 

BTW, you can also try to change the DNS server on the Deco network to a third-party one, such as Google's DNS server 8.8.8.8 and 8.8.4.4, then restart the Deco system and confirm.

 

May this help.

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#2
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